M - Agency & Health Product Implementation

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Product Implementation Leadership

• Lead end‑to‑end implementation of product initiatives from planning to post‑launch stabilization.

• Ensure implementation roadmap aligned with product calendar and business strategy.

• Ensure operational readiness across all functions including Product, Operations, IT, Distribution, Risk, and Compliance for product development project.

• Drive timely delivery of product implementation with strong ownership of milestones and outcomes.

Cross-Functional Coordination & Stakeholder Management

• Lead coordination across multiple stakeholders (Product, IT, Customer, Distribution, Finance, Risk, Legal) on system delivery/enhancement/testing process.

• Facilitate alignment sessions, working groups, and steering committees.

• Ensure effective communication and transparency across all parties.

• Act as the key liaison between Product leadership and execution teams.

Product Development Support & UAT Oversight

• Oversee and guide User Acceptance Testing (UAT) processes to ensure readiness for launch.

• Ensure system readiness (e.g. ePOS, platforms) aligns with product design and business requirements.

• Drive resolution of system, process, or customer journey issues prior to launch.

Executive Reporting & Governance Forums

• Provide regular updates on UAT progress to Chief Product Officer and/or other senior leadership (if needed).

• Support the preparation of materials for Product Development Committee (PDC), governance forums, and taskforces.

• Ensure reporting is accurate, concise, and decision‑oriented.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.