Manager, Business Administration

AI in this role

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

The Global Business Solutions Center is a team of 1,200+ professionals that deliver services and solutions to all Mastercard business units and regions. Our scope ranges from payroll and accounting to sophisticated automation solutions and process redesigns.

We are looking for a Culture Program Manager to lead the GBSC Culture Network. You will influence and inspire a global community of employees, volunteers, and leaders while driving programs that enhance employee engagement, learning and development, onboarding, and social impact.
The ideal candidate has:
• Proven ability to inspire, influence, and mobilize people around cultural activities across functions and geographies without direct authority
• Experience with internal communications, event planning, and project management within a global organization
• Strong partnering skills with senior leaders and executive stakeholders
• Passion for building exceptional employee experiences and workplace culture
• Experience managing cross-functional programs in a matrixed organization

In this role, you will:
• Lead the GBSC Culture Network, including volunteer recruitment, governance, planning, and success measurement across committees
• Drive culture initiatives that support employee engagement, onboarding, learning and development, and social impact
• Partner with committee leaders, sponsors, and subject matter experts to develop and execute programs globally
• Create compelling communications and presentations that promote culture, drive participation, and showcase impact
• Track participation and engagement metrics, analyze employee feedback, and recommend improvements
• Support town halls, panel discussions, and other internal communications events
• Align GBSC culture initiatives with broader Mastercard priorities and serve as a GBSC culture ambassador internally and externally

All About You
• Experience leading culture, employee engagement, internal communications, or employee experience programs
• Strong written and verbal communication skills with the ability to simplify complex topics and influence diverse audiences
• Excellent project and program management skills with the ability to manage multiple priorities simultaneously
• Strong executive presence and stakeholder management skills
• Ability to analyze data and translate insights into meaningful recommendations
• Skilled storyteller with an eye for visual communications
• Strong relationship builder who collaborates effectively across organizational levels
• Detail oriented, innovative, and continually seeking new ways to improve employee experience through process improvements, automation, and AI
• Bachelor’s degree in communications, business, or related field; advanced degree preferred

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

How we rate this

Manager, Business Administration at Mastercard rates 35 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.