Manager, Business Analysis

Mastercard is hiring a Manager, Business Analysis. Level rates it ; you can apply on Mastercard.

Level's read on this job

Little AI ●○○○ is how Level rates this business analyst role: aI is not part of the work.
Level lists 1,100+ other open roles at Mastercard.
The role was posted in the last few days.

AI in this role

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Business Analysis

Overview:
Providing enterprise-wide support for centralized billing, Mastercard GBSC Billing Services delivers operational excellence. We are currently seeking a passionate, collaborative, and experienced Business Analyst to join the GBSC Billing Services Projects team.
Are you a collaborator capable of communicating effectively with Business and IT stakeholders across all organizational levels?
Are you an innovator who embraces, adopts, and studies the latest technology to solve challenging business problems?
Are you a leader who inspires the team to think “out of the box” and effectively communicates across all levels of the organization?
If this describes you, Mastercard wants to talk to you about joining our team.

Role:
- Works as a member of the Billing Services Delivery team, translating the business and customer needs into billing configurations that drive incremental and measurable business value through billing.
- Ensures development objectives are accomplished, user testing is performed and communication to customers is complete for changes.
- Responsibility for accurate and timely implementation of billing changes and appropriate communication surrounding such changes
- Assists with analysis of billing support ticket issues as needed; 24 hour (on-call) availability required during critical periods.

All About You:
- Extensive experience and demonstrated consistent success in systems architecture/design including managing complex projects, across multiple work-streams and working across multiple teams/geographies.
- Ability to drive process improvement and maintain focus on continuous improvement
- Relevant experience in requirements gathering, specifically user story creation, and relationship building with business partners
- Experience collaborating with diverse team members to ideate and implement appropriate design solutions
Required Skills:
- Strong written and verbal communication skills
- Demonstrated aptitude for analysis of technically complex requirements.
- Ability to analyze and thrive in fast paced, agile environment.
- Willingness to mentor other team members and partner cross functionality to deliver business results.
Preferred Skills:
- Experience working in shared service environment for a global company.
- Experience leading teams.
- Solid business analysis experience in a complex, dynamic environment.
- Experience in transactional billing systems in the finance industry.

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact reasonable_accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. THIS POSTING RELECTS ONE OR MORE CURRENT VACANCIES ON OUR TEAM, AND MASTERCARD INTENDS TO FILL THIS POSITION BY 01/20/2027. If the fill date has passed, Mastercard intends to fill this position as soon as possible.

Pay Ranges

O'Fallon, Missouri: $122,000 - $207,000 USD

How we rate this

Manager, Business Analysis at Mastercard rates 36 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.