AmazonManager III, Risk Management, REs-Q - Risk Mitigation, Escalation Reduction, and Quality Assurance
Amazon is hiring a Manager III, Risk Management, REs-Q - Risk Mitigation, Escalation Reduction, and Quality Assurance in Seattle, United States. It pays $133k-$180k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- The posting mentions risk management, fraud prevention and escalation management among its tools and skills.
- Level classes it as a lead role.
- Amazon has 20,000+ other open roles on Level.
AI in this role
Lead a specialized risk management team handling high-priority executive escalations for fraud, abuse prevention, and quality assurance.
1. Problem Complexity: As the primary domain expert in complex fraud and abuse patterns, this role guides critical investigations that impact the entire organization. Leading cross-functional root cause analysis, the position handles EEs from virtually every business unit, working to maintain store trust and prevent business disruption. Past incidents have demonstrated how unresolved fraud cases can severely impact operations, often requiring direct executive intervention. The role's success depends on coordinating comprehensive responses across multiple teams - including Policy, Legal, Operations, Product, and Business units - to effectively combat emerging fraud patterns.
2. Scope and Impact: EEs represent one of the most intricate areas of risk management, requiring expert judgment to identify subtle abuse patterns and sophisticated fraud schemes. The manager ensures quality, while addressing emerging threats company-wide. Their strategic decisions directly impact Seller, Customer, and Brand Experience metrics, influencing Amazon's global risk management strategy.
3. Team & People Management: They lead both EEs and broader REs-Q strategy, providing hands-on mentorship to develop risk managers' technical and analytical capabilities through individualized career development plans. They drive operational planning through MBRs/QBRs, identify key investment areas, prioritize business impact, and negotiate resources with leadership. Monthly program reviews and consolidated reporting to L8-L10 leadership ensure team growth and operational excellence.
4. Execution & Process Improvement: The role drives 1–3-year strategic initiatives and continuous improvement through kaizens and best practice sharing. The manager develops team capabilities in automation while creating preventative mechanisms based on Root Cause Analysis. Resource allocation is optimized for cost-to-serve metrics and operational efficiency, with team members owning specific process improvements to reduce future escalations.
5. Communication: The manager presents strategic decisions through compelling narratives to L8-L10 leadership and coaches team members in executive communication, stakeholder management, and influencing without authority. They guide the translation of complex technical findings into clear business impacts and mentor team members in developing investigation frameworks for global adoption, while managing sensitive communications during critical store escalations.
Basic qualifications
- 7+ years of conducting workplace risk investigations experience
- Experience in conducting workplace risk investigations
- Experience leveraging technology to drive process improvements
- Experience managing direct reports
- Bachelor's degree or equivalent
Preferred qualifications
- 7+ years of customer-facing environment experience
- CPA, CMA, CISA, CIA or equivalent risk, audit, or compliance credentials
- Lean Six Sigma Green Belt or Black Belt certification
- Experience working in a customer-facing environment
- Master's degree or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, SEATTLE - 133,300.00 - 180,300.00 USD annually
USA, WA, Seattle - 133,300.00 - 180,300.00 USD annually
How we rate this
Manager III, Risk Management, REs-Q - Risk Mitigation, Escalation Reduction, and Quality Assurance at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where risk management was part of your work. What did you do?
- Tell me about a project where fraud prevention was part of your work. What did you do?
- Tell me about a project where escalation management was part of your work. What did you do?
- Tell me about a project where team management was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Risk Management, Fraud Prevention, Escalation Management, and Team Management. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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