Manager - Infrastructure

About the Company

Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding. Established in 2021, DHCM has quickly become a leader in the industry, delivering exceptional services that maintain and enhance residential communities and districts across Dubai.

At DHCM, we believe in creating sustainable and vibrant communities that provide residents with a genuine sense of belonging. Our experienced team delivers a comprehensive range of services, including community and district management, technical management, infrastructure management, and financial management.

Our community and district management services ensure that every community is well maintained, secure, compliant, and operated efficiently. We manage common areas and public-realm assets, enforce community rules and regulations, coordinate with local authorities and service providers, and respond promptly and effectively to residents’ concerns.

We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers. In addition, we manage iconic districts such as Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, and Dubai Harbour.

Role Purpose

The Manager – Infrastructure is responsible for managing the day-to-day operations, maintenance, and performance of infrastructure, utilities, public-realm, and landscaping assets across assigned communities.

The role ensures that infrastructure services are delivered in accordance with approved plans, budgets, contractual requirements, service standards, and applicable local authority regulations. It oversees service providers, monitors asset condition and operational performance, manages approved maintenance programmes, and supports infrastructure projects and handovers to enhance asset reliability, extend asset life, and maintain a safe and high-quality community environment.

The role also provides technical guidance, supports budget and cost control, manages customer and stakeholder concerns, and leads the assigned team, while escalating significant operational, financial, technical, and compliance risks beyond delegated authority to the Director – Community Management.

Key Responsibilities

Infrastructure Operations and Maintenance

• Manage day-to-day infrastructure, utilities, public-realm, and landscaping operations across assigned communities, ensuring activities are delivered in line with approved budgets, quality requirements, timelines, and service standards.
• Monitor preventive, planned, corrective, and reactive maintenance activities to support asset reliability, operational continuity, safety, and long-term asset performance.
• Coordinate and monitor approved projects affecting roads, utilities, public-realm assets, landscaping, and other community infrastructure, reporting progress and escalating significant delivery risks.
• Enforce compliance with the approved Facilities Management system used by DHCM, ensuring maintenance activities, work orders, asset records, inspections, and service requests are properly recorded and monitored.
• Provide technical guidance on infrastructure and landscaping operations, resolve routine technical issues within delegated authority, and escalate complex matters with clear recommendations.
• Prepare scopes of work, technical specifications, service requirements, and supporting documentation for infrastructure maintenance contracts, in coordination with Procurement and other relevant departments.
• Support tendering and technical evaluation activities by reviewing proposals against approved operational, technical, commercial, and service requirements.
• Prepare infrastructure procurement requirements in line with the approved procurement plan to maintain service continuity, control costs, and ensure the timely availability of required services and materials.
• Ensure compliance with established infrastructure processes, standards, and operating procedures, and recommend updates or new requirements where operational gaps are identified.
• Provide operational and maintenance input to project teams on terms of reference, scopes of work, schedules, design reviews, constructability, maintainability, and construction supervision.
• Prepare regular operational reports covering asset performance, maintenance activities, service-provider delivery, operational risks, incidents, and required corrective actions.

Service Provider and Contract Management

• Manage service providers and contractors responsible for infrastructure, landscaping, utilities, and related maintenance services across assigned communities.
• Monitor service-provider performance against contractual obligations, key performance indicators, approved service levels, quality standards, and planned and reactive maintenance requirements.
• Conduct regular performance reviews and operational meetings with service providers, addressing non-compliance and implementing corrective actions within delegated authority.
• Escalate unresolved performance issues, repeated service failures, safety concerns, or contractual non-compliance to the relevant stakeholders.
• Maintain effective working relationships with contractors and service providers while clearly communicating DHCM’s operational, technical, customer-service, and compliance expectations.
• Verify completed works and service-provider invoices against contractual requirements, supporting documentation, and actual service delivery before certification.
• Coordinate the timely processing of verified invoices with Procurement and Finance, escalating payment delays that may affect operational continuity or service delivery.

Infrastructure Asset Management

• Maintain accurate and up-to-date asset records for infrastructure, utilities, public-realm, and landscaping assets across assigned master communities.
• Ensure that asset information is recorded in accordance with approved asset registry, documentation, classification, and data-quality requirements.
• Monitor asset condition and recurring failures to identify maintenance priorities, operational risks, refurbishment requirements, and replacement needs.
• Implement approved operations and maintenance strategies for key assets, including maintenance schedules, condition assessments, lifecycle requirements, and cost forecasts.
• Recommend adjustments to maintenance programmes based on asset condition, service history, community requirements, risk, and operational performance.
• Provide input into the development and implementation of DHCM asset-management standards in line with industry best practices and applicable local authority requirements.
• Identify opportunities to extend asset life, improve reliability, reduce lifecycle cost, and minimise service disruption without compromising safety or quality.
• Manage documentation and archiving of infrastructure reports, inspections, incidents, maintenance records, warranties, drawings, manuals, and other relevant technical information.

Project Handover and Technical Coordination

• Coordinate operational inspections, documentation reviews, testing requirements, and defect tracking for the handover of completed infrastructure projects from development and project teams to DHCM.
• Assess the operational readiness and maintainability of infrastructure assets before handover, highlighting outstanding defects, documentation gaps, safety concerns, and operational risks.
• Review relevant drawings, asset registers, testing and commissioning records, warranties, operation and maintenance manuals, and other handover documents.
• Recommend readiness for acceptance to the authorised approver based on the completion of agreed requirements and the closure of material defects.
• Coordinate with project teams, consultants, contractors, service providers, and relevant internal departments to facilitate an effective transition from project delivery to ongoing operations.
• Monitor the closure of identified defects and ensure that unresolved matters are formally recorded, assigned, tracked, and escalated where required.

Stakeholder and Customer Relationship Management

• Manage and respond to customer complaints and service requests related to infrastructure, utilities, landscaping, and public-realm assets, ensuring compliance with DHCM service-quality standards.
• Investigate recurring or high-priority complaints, identify root causes, coordinate corrective actions, and provide timely updates to relevant stakeholders.
• Work closely with community management teams to understand resident concerns and minimise the impact of planned works, maintenance activities, and service disruptions.
• Coordinate with internal departments, external service providers, consultants, contractors, customers, auditors, and relevant local authorities on infrastructure-related matters.
• Maintain clear communication with stakeholders regarding operational issues, planned works, service interruptions, risks, and required corrective actions.
• Resolve routine stakeholder concerns within delegated authority and escalate complex, sensitive, high-risk, or high-impact matters with appropriate recommendations.

Budgeting and Cost Control

• Provide infrastructure-related cost inputs for Master Community Service Charge budgets across assigned communities.
• Support the preparation of annual infrastructure budgets, operating plans, maintenance programmes, and capital expenditure requirements.
• Monitor expenditure against approved budgets, prepare regular forecasts comparing budgeted and actual expenses, report variances, and recommend corrective measures.
• Recommend value-engineering opportunities to improve operating and maintenance cost efficiency without compromising safety, compliance, asset performance, or service standards.
• Prepare maintenance cost forecasts based on asset condition, planned activities, service-provider requirements, and operational priorities.
• Monitor the timely delivery of approved capital expenditure projects within delegated authority, highlighting risks relating to cost, quality, scope, and schedule.
• Identify and recommend OPEX efficiencies through improved maintenance planning, contract management, asset optimisation, and service-delivery practices.
• Monitor utilities consumption and metering activities to identify anomalies, investigate unusual usage patterns, and coordinate corrective action.
• Maintain appropriate financial and operational controls over service-provider invoices, purchase requirements, maintenance works, and supporting documentation.

Compliance, Safety, and Risk Management

• Ensure that infrastructure and landscaping operations comply with applicable local laws, authority requirements, contractual obligations, technical standards, and DHCM policies and procedures.
• Monitor operational and maintenance activities for safety, environmental, quality, and service risks, ensuring that required controls and corrective measures are implemented.
• Identify and report significant asset, operational, contractor, customer, financial, and compliance risks to the Director – Community Management.
• Ensure incidents and infrastructure failures are properly documented, investigated, tracked, and closed in coordination with the relevant stakeholders.
• Support internal and external audits by providing accurate infrastructure records, reports, evidence, and required corrective-action updates.
• Monitor the implementation and closure of audit findings, inspection observations, and corrective or preventive actions within agreed requirements.

Continuous Improvement

• Keep abreast of emerging infrastructure maintenance practices, technologies, asset-management methods, and relevant regulatory developments.
• Review service-delivery processes and recommend practical improvements that increase operational efficiency, asset reliability, cost effectiveness, and customer satisfaction.
• Identify infrastructure refurbishment, replacement, and community-enhancement requirements based on asset condition, operational performance, customer feedback, and lifecycle considerations.
• Analyse operational data, service-provider performance, incident trends, recurring defects, complaints, utility consumption, and maintenance history to identify improvement opportunities.
• Promote the effective use of property-management, community-management, CRM, and Facilities Management systems to improve reporting, operational visibility, and decision-making.
• Support the development and implementation of improved infrastructure processes, standards, templates, controls, and reporting mechanisms.

Team Leadership and Development

• Manage the assigned team’s day-to-day activities, workload, priorities, schedules, and operational responsibilities.
• Translate approved departmental objectives into clear individual SMART objectives and monitor progress against agreed deliverables.
• Provide technical guidance, coaching, feedback, and development support to strengthen team capability and performance.
• Conduct regular performance discussions and address performance or conduct concerns in accordance with established company policies and procedures.
• Promote teamwork, accountability, customer focus, safety awareness, and practical problem-solving across the team.
• Encourage employees to contribute improvement ideas and recognise their contributions in line with company policies.
• Support employee engagement, knowledge sharing, succession planning, capability development, and retention within the assigned team.

What We Are Looking For

Qualifications and Experience

• Bachelor’s degree in Civil, Mechanical, or Electrical Engineering from a recognised institution.
• Minimum of eight years of experience in infrastructure construction, including exposure to roads, utilities, landscaping, public-realm assets, or related community infrastructure.
• Minimum of four years of experience in infrastructure maintenance management.
• Demonstrated experience managing contractors and third-party service providers within complex operational environments.
• Experience preparing scopes of work, technical specifications, maintenance plans, budgets, forecasts, and service-provider performance reports.
• Experience supporting infrastructure projects, asset handovers, defect management, and operational-readiness assessments.
• Sound knowledge of infrastructure-management processes, tools, standards, documents, asset records, and systems.
• Previous experience within community management, property management, master-community operations, facilities management, real estate, or a related sector would be advantageous.

Technical Competencies

• Strong knowledge of infrastructure operations and maintenance requirements across roads, utilities, drainage, sewage systems, landscaping, public-realm assets, and associated community infrastructure.
• Good understanding of relevant UAE and Dubai regulations, local authority requirements, and technical standards applicable to infrastructure operations and maintenance.
• Strong contract-administration and service-provider management capabilities, including performance monitoring, service-level management, invoice verification, and corrective-action follow-up.
• Ability to prepare and review technical scopes of work, specifications, maintenance plans, tender requirements, operational reports, and asset documentation.
• Strong understanding of planned, preventive, corrective, and reactive maintenance practices.
• Knowledge of infrastructure asset-management principles, condition assessment, asset lifecycle planning, registry management, and handover requirements.
• Advanced organisational, project-management, analytical, and reporting skills.
• Strong aptitude for technical problem-solving, root-cause analysis, risk assessment, and data-driven decision-making.
• Ability to monitor budgets, forecasts, expenditure, CAPEX delivery, OPEX performance, and cost-efficiency opportunities.
• Proficiency in Facilities Management, property-management, or community-management systems.
• Proficiency in CRM systems and Microsoft Office applications, particularly Excel, Word, PowerPoint, and Outlook.

Behavioural Competencies

• Effective team-management, operational-planning, coaching, and performance-management capabilities.
• Strong written and verbal communication skills, with the ability to explain technical matters clearly to different stakeholder groups.
• Strong negotiation, stakeholder-management, and conflict-resolution skills when working with internal teams, residents, consultants, contractors, and service providers.
• Ability to remain calm, structured, and decisive while managing service disruptions, complaints, contractor issues, and operational pressures.
• Highly customer-centric, with a demonstrated commitment to maintaining safe, reliable, and high-quality community environments.
• Strong sense of accountability, ownership, integrity, and attention to detail.
• Collaborative and solutions-focused, with the ability to work across technical, operational, financial, procurement, and community-management functions.
• Adaptable and committed to operational excellence, continuous improvement, and the long-term performance of community assets.

About Benefits

At Dubai Holding, we are committed to nurturing the success and well-being of our colleagues. Join our dynamic and diverse team and benefit from a comprehensive package that includes competitive compensation, career-development opportunities, and a collaborative working environment.

We believe in building an empowered internal workforce that will help us create a connected and sustainable city for tomorrow. We remain committed to attracting the brightest minds and nurturing pioneering professionals who want to make a meaningful impact on the future of Dubai.