Manager, MX Relay Ops

Amazon is hiring a Manager, MX Relay Ops in Mexico City, Mexico. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions SQL, Excel and Python among its tools and skills.
Level classes it as a senior role.
Amazon has 21,000+ other open roles on Level.
Posted within the past week.

AI in this role

Manage real-time monitoring, triage, and resolution of network disruptions and linehaul operations in Mexico.

sqlexcelpythontableaubigquerymx-ad-hoc-automation-tool

operations-managementsupply-chaintransportationincident-responseprocess-optimization

ROC MX is Amazon's Relay Operations Center for Mexico, owning real-time monitoring, triage, and resolution of linehaul and network disruptions across the Mexico middle-mile network. This Program Manager will own cross-functional programs spanning linehaul performance (DEA), carrier/custody escalations, cross-border (XBorder) flow, and ad-hoc automation initiatives

Key job responsibilities
- Based in Mexico, or open to relocation
- Strong transportation/logistics/supply chain operations background
- Experience owning WBR reporting and operational control cadences (MX ATS WBR context: Tuesdays ~9:05 AM CST)
- Data fluency (SQL, Excel at minimum; Python/Tableau/BigQuery a plus)
- Cross-functional program ownership — not just analysis, but execution and stakeholder alignment
- Fluent Spanish (native/business-level) + working English for ROW collaboration

Nice-to-Haves
- Direct Relay Operations Center experience in a 24/7 operations environment
- Linehaul/last-mile network optimization experience (routing, SLA, capacity)
- Experience with disruption response — civil disruptions, road closures, carrier failures (a recurring MX ROC theme: protests/manifestaciones - affecting routes)
- Lean Six Sigma or equivalent process excellence background
- Exposure to automation/ad-hoc detection tooling (MX Ad-hoc Automation Tool is actively being built — Lokesh Sharma leading)

A day in the life
- Stabilize WBR and LH-to-DEA reporting cadence for MX ROC.
- Drive a measurable network resilience/efficiency win — referencing recent benchmarks like the WK25 MX Network Resilience Report (LM -Rescue Efficiency 94.5%, LH-to-DEA improved 52% WoW)
- Support rollout of the MX Ad-hoc Automation Tool, reducing manual ad-hoc detection effort
- Establish governance continuity through the Carlos Aguirre → Sethu leadership transition — including clean handling of PID/HC/transfer backlogs (e.g., open PID assignment issues flagged in Sep 2026)
- Partner with Finance/PXT on headcount compliance given MX's current hiring-pause constraints

About the team
Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic qualifications

- 2+ years of employee and performance management experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Bachelor's degree or equivalent
- Speak, write, and read fluently in English, and have the ability to take direction in English

Preferred qualifications

- 1+ years of performance metrics, process improvement or lean techniques experience
- 3+ years of stakeholder management experience

How we rate this

Manager, MX Relay Ops at Amazon rates 20 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Manager, MX Relay Ops is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in MX, Mexico City.
The job was posted on October 26, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Operations ManagementSupply ChainTransportationIncident ResponseProcess OptimizationSQLExcelPython

Questions you could be asked

Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where supply chain was part of your work. What did you do?
Tell me about a project where transportation was part of your work. What did you do?
Tell me about a project where incident response was part of your work. What did you do?
Tell me about a project where process optimization was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Operations Management, Supply Chain, Transportation, Incident Response, and Process Optimization. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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