Manager, Platform Growth and Operations

Lalamove is hiring a Manager, Platform Growth and Operations. Level rates it ; you can apply on Lalamove.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Level classifies it as a senior role.
Level lists 142 other open roles at Lalamove.

AI in this role

The Platform Growth and Operations team is ultimately helping to drive more holistic solutions and action to maximize the marketplace transactions with a healthy service level for users. We are looking for Manager, Platform Growth and Operations who will lead the team to grow the online platform / marketplace while ensuring good user experience through various business initiatives and online platform tactics for both users and drivers, while also driving the product capability enhancement needs and priorities and maintaining an on-going dialogue with our city operations teams. You will need to wear many hats, work smart and iterate quickly.

What you'll do

Lead and guide the team on reviewing market performance and driving various initiatives to grow the online platform business across all markets, by combining data insights and local market intelligence. Areas include (but not limited to) initiatives to sustain and grow user and driver retention and activeness (e.g. incentives, tactical pricing changes, order allocation), grow the product offerings on the platform.
Establish frameworks, processes and workflows to facilitate better decision making and enhance operational efficiency, through combination of data analysis, market intelligence collection and collaboration with other Functional Departments and city teams.
Drive marketplace product and capability enhancements through defining and articulating the business requirements and ensure a smooth end-to-end feature rollout at city level.
Collaborate closely with other Functional Departments on cross-functional initiatives. Support adhoc projects as required.
Prepare the online platform budget for all markets, and maximise the effectiveness and ROI of implemented campaigns and initiatives.
Mentor and guide the team to bring the most out of them and support their personal and career development.

What you'll need

5+ years of experience in operations with frequent use of analytics or data. Relevant experience in a high growth start-up environment or online marketplace / platform preferred but not a must.
2+ years of experience managing a team.
Strong business acumen and ability to make tradeoff with clear business objectives in mind.
Previous experience working with, analyzing, and presenting findings from large data sets
Proven track record of effective stakeholder and project management
Ability to work effectively with cross-cultural and functional teams
Strong verbal and written communication skills with fluent proficiency in written and spoken English
Occasional travel is required

To all candidates- Lalamove respects your privacy and is committed to protecting your personal data.This Notice will inform you how we will use your personal data, explain your privacy rights and the protection you have by the law when you apply to join us. Please take time to read and understand this Notice. Candidate Privacy Notice: https://www.lalamove.com/en-hk/candidate-privacy-notice

How we rate this

Manager, Platform Growth and Operations at Lalamove rates 34 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.