Manager, Rider Compliance

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

In this role, your core responsibility will be to safeguard our regional logistics operations by monitoring logistics-related cancellations, identifying vulnerabilities, and neutralizing all vectors of rider fraud.

If you have a sharp eye for anomalies, a background in risk management, and the drive to protect our platform's ecosystem from exploitation, this is the role for you!

What You Will Do

As the owner of Rider Compliance, you will develop frameworks, analyze data, and enforce strict Standard Operating Procedures (SOPs) to combat four main categories of fraud:

1. Order Cancellation & Delivery Fraud Mitigation

• Monitor & Reduce Cancellations: Investigate and curb fraudulent cancellation spikes

• Prevent Hijacking & Asset Loss: Build systems to track "Silent Pickups," redispatch loopholes, and Return Frauds (failure to return cancelled goods to darkstores or vendors).

• Audit Exploitations: Track and penalize riders exploiting safety policies 

2. Technical & Location Fraud Detection

• App & Identity Integrity: Partner with tech teams to detect the use of unauthorized or modified applications, and prevent account sharing to ensure riders are only operating under their own verified profiles.

• Location Manipulation: Utilize tools and spatial data to detect location anomalies 

• Account Misuse: Crack down on Account Sharing, Multiapping, and automated Shift Selling that damage fleet efficiency and customer experience.

3. Financial Abuse & Asset Protection

• Cash Collection Security: Manage Cash Runaway Risks and Rider Bad Debt. Enforce hard limits and track aging balances for unremitted COD funds

• Payout & Fee Manipulation: Audit and prevent manipulation of the rider payout structure

• Experience: 5 years of experience in fraud investigations, risk management, compliance, or logistics operations (preferably in the gig economy or last-mile delivery); preference for experience gained via FMCG, e-commerce or tech companies.
  • Must have: Deep familiarity with fraud vectors (GPS spoofing, app cloning, social engineering).

• (MUST HAVE) Technical & Analytical Skills: SQL and Excel required. You must be able to query datasets to find hidden patterns.

• Problem-solving capabilities: You know how to connect the dots between a spiked metric and human behavior; identify root-cause issues and use a consultative approach to problem solving.

• Cross-Functional Collaboration: Proven ability to work alongside internal teams including Customer Service, Vendor Management, and Product teams to close system loopholes and enforce operational SOPs.

• Stakeholder Management: Proven ability to expertly translate complex information (e.g. fraud rings and technical anomalies) into clear, actionable reports for regional upper management; ideally making recommendations.

• A dynamic and challenging work environment across the region
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• Working with international teams committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!