Manager, VCA Implementation Services (VIS)

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Visa Consulting and Analytics (VCA) is the consulting arm of Visa, and drives tangible, impactful results for clients. Drawing on our expertise in consulting, data analytics, digital marketing and economics, VCA solves the most strategic problems for our clients.

Within VCA exists Visa Implementation Services (VIS) for Advisory, a team of global consultants dedicated to helping our clients grow their businesses through strategic execution and implementation support.

The Visa Consulting and Analytics team is looking for a high performance individual to join its Implementation Services practice and play a key role in developing and delivering high impact projects in South Cone region. The potential candidate will proactively engage with Visa Clients, by delivering, implementing and executing projects and solutions on behalf of issuers, acquirers and merchants. This person will develop initiatives to promote sustainable and profitable growth, thereby ensuring that Visa is both, the preferred brand and unique business partner.

The Implementation Services Manager will support the design, implementation and execution of VCA’s roadmaps. This individual will shape delivery frameworks and methodologies and lead end-to-end implementation of customer lifecycle programs and campaigns, card portfolio solutions, product development/redesign projects, process improvements, and any enablement required to drive payment volume, revenue growth and efficiencies on behalf of our partners across the LAC region.

This role will combine commercial intelligence with Visa’s data assets, proprietary analytical solutions, cutting edge digital platforms, program capabilities, CRM best practices and partnerships to enable engaging interactions, optimized results and product enhancements.

The potential candidate will proactively develop and carry on innovative and value-added use cases ensuring a smooth execution across all program stages including design, planning, segmentation, targeting, offering, distribution, reward fulfillment and performance management.

 What we’re looking for:

• Campaign Management and Execution: Define and complete campaign briefs reflecting the objectives and mechanics to execute. Provide guidance, oversight and accountability for programs including coordination with internal teams and external partners. Establish timelines of projects and ensure execution meets deadlines. Plan, execute, and measure experiments and conversion tests; Instrument conversion points and optimize user funnels.

• Performance Management & Reporting: Track and measure program KPI’s. Analyze results, provide insights and foster a virtuous cycle of continuous improvement.

• Collaboration: Serve as liaison with functional teams ensuring consistency and collaborative working environment throughout Visa’s local, regional and global groups.

• Data Management: manipulate and mine data proficiently through existing tools or programing skills, as well as augment traditional data with complementary sources

• Data Descriptive Analysis: structure information in the most optimal way to accomplish and streamline ETL processes, as well as perform analysis to summarize business, portfolio, client and account level trends. Identify and inform opportunities.

• undefined.

Nice to have:

• Hands-on experience implementing lifecycle product performance campaigns.
• Practical knowledge in AI solutions.

Specific Responsibilities include:

• Understand client needs and present tailored solutions

• Quantify solution value and differentiation

• Create sales materials and presentations

• Identify key stakeholders and processes

• Lead expert team effectively (data scientists, data engineers, performance and targeting experts)

• Communicate solutions effectively to both technical and non-technical stakeholders

• Foster cordial relationships among different groups by displaying strong diplomacy skills

• Maintain a deep understanding of the competitive environment for Visa solutions

• Build relationships for cross-selling and up-selling

• Work comfortably with diverse Visa clients

• Align all sales materials with Visa's core values and brand identity

• Develop profitable pricing strategies

• Demonstrate strong project and program management skills.
  

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:

• 5+ years of relevant experience in financial services industry, payments, consulting or similar.

• Bachelor's degree in quantitative fields such as business administration, economics, finance, computer science, engineering. Master’s Degree in related fields a plus.
• AI First and Technological driven mindset, digitally savvy and up-to-date with latest market and industry analytical and digital trends.

• Problem solving ability with strategic focus on influencing ROI. Understanding of card and payment P&L and critical factors driving profitability.

• Experience executing commercial programs in platforms like Salesforce, SAS, Adobe, Teradata or similar. A plus if candidate has programing skills in languages like SQL, SAS, R, Python, Java and in big data environments

• Strong analytical skills and data-driven thinking

• Solid knowledge of campaign execution and CRM results evaluation methodologies

• Passionate, self-motivated, results oriented individual with the ability to handle numerous projects concurrently.

• Excellent communication, story-telling and presentation skills

• Team player

• English and Spanish.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.