MastercardManaging Consultant, Customer Services Development
Mastercard is hiring a Managing Consultant, Customer Services Development. Level rates it ; you can apply on Mastercard.
Level's read on this job
- On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include market research, industry analysis and consulting.
- Level classifies it as a senior role.
- Level lists 948 other open roles at Mastercard.
AI in this role
Drive customer service development and growth strategy initiatives through market research, consulting, and analytics as a managing consultant.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Managing Consultant, Customer Services DevelopmentOverviewMastercard Services is a key differentiator for Mastercard, providing cutting-edge services that drive growth, efficiency and value, and enable our customers to solve business problems from end to end. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, digital transformation, insights and analytics, loyalty and marketing programs, and security solutions. Client verticals include Financial Institutions, Digital Partners, Retail & Commerce and Government Institutions.
All About The Role:
The Customer Services Development Manager (Managing Consultant) will support non-Turkish group entities through market research, industry analysis, benchmarking, reporting, knowledge development and analytical activities relating tobe responsible for consumer acquisition and engagement domain and leverage consulting, digital transformation, insights, analytics, and marketing servicestrends.
The role will support consulting, digital transformation, insights, analytics and marketing-related initiatives by providing information, coordination and analytical support.
Key responsibilities include:
• Together with existing team, contribute to and execute againstthe assessment, monitoring, reporting and communication of Services growth strategy initiatives, and provide market intelligence and recommendations to non-Turkish group entities.
• Identify the most critical aspects of a problem Client or market is facing in consumer acquisition and engagement.
• Leverage deep knowledge of all Services capabilities and how they fit together to analyze customer needs, prepare insights, and support non-Turkish group entities in developing create customized and relevant solutions for clients.
• Align efforts with Mastercard core team through information sharing, coordination, issue escalation, and reporting activities, for business success, including managing identifying external obstacles developments and maintaining leadership alignment and communication support.
• Partner with project teams to ensure project quality.
• Play a key role in creation of new Intellectual Capitalthe development of market research, industry analysis, benchmarking studies, and internal reference materials, and provide analytical insights and information support to non-Turkish group entities regarding customer and market developments. and become “thought partner” for clients
• Actively participate in training and developing others.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
How we rate this
Managing Consultant, Customer Services Development at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical customer service job
- $99k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where market research was part of your work. What did you do?
- Tell me about a project where industry analysis was part of your work. What did you do?
- Tell me about a project where consulting was part of your work. What did you do?
- Tell me about a project where data analytics was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Market Research, Industry Analysis, Consulting, and Data Analytics. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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