Marketplace Assistant Manager (Deliveries)

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Group Marketplace team supports country teams in managing driver supply, pricing, marketplace strategy, product rollouts, and special projects. We often work with large datasets, deriving insights to create applicable solutions. There is minimal bureaucracy, allowing a quick turnaround from insights to decisions and execution.

Get to know the role

You will develop quality and engagement strategies to increase overall supply size, productivity, efficiency, and engagement of Deliveries delivery-partners., You will provide an analytical approach to decision-making and execution.

You will report directly to the Marketplace Senior Manager (Deliveries). You will be based onsite at our Exquadra Tower office.

The Critical Tasks You Will Perform

• You will work on Deliveries delivery-partner quality and engagement processes. You will experiment and implement projects to ensure platform reliability for GrabFood and GrabExpress
• You will improve scalable operational processes solving delivery-partner efficiency, delivery quality and retention programs.
• You can "connect-the-dots", and understand both on-ground realities of the business and the narrative of data from multiple sources
• You will analyze the performance of owned projects and communicate main results across multiple partners.
• You will work with different teams and departments to support goals and projects of Grab as a whole, when relevant to delivery-partners.
• You will support vertical teams in launching new projects

What Essential Skills You Will Need

• You have bachelor's degree in any field
• You have at least 4 or more years of experience in management/strategic consulting, telecommunications (product/vertical management), marketing, booking apps, online payments/e-wallets, F&B/QSR, eCommerce or startups preferred.
• You are proficient in Excel / Google Sheets (can perform complex functions) is required.
• You are proficient in AI, SQL. Knowledge of Python is a huge plus.
• You can make key business decisions and provide rigorous, data-driven recommendations.
• You have experience managing complex, cross-functional projects.

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.