Mortgage Admin Officer

Shawbrook provides finance to a wide range of customer segments that value the premium experience, flexibility and certainly we deliver.  We are a purpose-led organisation, with a focus on delivering long-term sustainable value for all our stakeholders.

We have a diversified offering, with our innovative lending propositions tailored to meet specific customer needs in carefully selected markets across SME, Real Estate and Personal. Our products range from complex structured credit facilities for growth-focused businesses to mortgages for professional landlords and property investors, as well as simple loans for consumers delivered digitally.  We fuel our lending through customer deposits, which we attract by delivering a premium experience, choice and consistently great value to smart savers.

The business model we have created is unique and difficult to replicate, with our ‘best of both’ approach combining deep human expertise with advanced digital, tech and data capabilities.  This combination not only allows us to deliver excellent customer experiences, but to do so efficiently and at scale.  We are proud of our innovative and agile culture, which drives consistently high employee engagement scores and makes Shawbrook an attractive destination for the best talent. If you’re willing to roll up your sleeves, contribute new ideas and believe anything is possible, you’re our kind of person.

Work with us because you:

• Want to be part of a bank built for the dynamics of the modern world
• Relish a challenge and enjoy a fast-paced, innovative and hardworking culture
• Enjoy finding new and better ways to solve complexity and make things happen
• Want to belong to a diverse culture that stands shoulder to shoulder with minority and underrepresented groups
• Care about society and the environment and want to be part of a business that cares too
• Want to continue to grow professionally and be the best version of yourself

• Support the day-to-day administration and processing of all new and existing mortgage applications.
•  Processing Decision in Principle (DIP) enquiries with full knowledge of TML Credit Policies
• Supporting Underwriters to progress applications to Completion.
• Mortgage Admin Officers will have a full knowledge of the Mortgage Application System and utilise the system to ensure all mortgage applications are processed in line with the company’s service standards.
• Mortgage Admin Officer’s will liaise directly with intermediaries, solicitors and valuers on the application ensuring information requested is received and processed accurately, as well as providing an excellent level of service to the third parties. • Consider and apply the principle of Treating Customer Fairly (TCF) during the process.
• TCF is central to the Financial Conduct Authority (FCA) expectations of firms’ conduct and that all staff will be required to demonstrate a knowledge of this key operating principle which will be incorporated into TML’s operations.
• Successfully assess and were appropriate approve loan applications in line with prevailing credit policy.
•  Meeting service level timelines for each activity.
• Creation and maintenance of professional and open relationship with intermediaries.
• Identification of incomplete or contradictory information received and successful resolution of risk and/or issue.
• Actively participates in and contributes to departmental meetings including making suggestions to improve processes or (where applicable) amend policy.
• Demonstrates a full understanding of regulation as it affects mortgages.
• Continued adherence to the company’s training and monitoring programme which includes, Anti Money Laundering/Financial Crime, Treating Customers Fairly, Anti Bribery and Corruption.

Skills & Experience

• Administration experience, preferably in a mortgage environment
• Financial Services experience, preferably in a mortgage environment
• Ability to work effectively as part of a team
• Demonstrate the ability to learn new skills
• Technology skills - including MS Excel and Word
• Ability to work under pressure and to strict deadlines

Education/Professional Qualifications

Shawbrook is committed to providing opportunities to all candidates and understand that not all candidates may possess a qualification or education aligned to the role. We will assess each candidate on their individual experience and skills, and not solely on level of education.

Key attributes

• Serving the Customer
• Quality Focus
• Planning, Organising and Flexibility
• Problem Solving and Initiative
• Critical Information Seeking
• Communicating with Clarity
•  Collaborating with others

Your Wellbeing - We take your health and well-being very seriously by providing a range of benefits to give you and your family peace of mind. These include:

• Market leading family friendly policies such as access to our Maternity, Adoption and Paternity policies from Day 1 of your employment
• Free access to Headspace, a mindfulness & meditation digital health app
• Free access to Peppy digital health app that offers personalised support through fertility treatment becoming a parent or menopause
• EAP (Employee Assistance Programme) - Offering you support on a wide range of subjects including financial concerns, mental wellbeing and more general queries around family, work, housing, and health
• Cycle to work scheme
• Discounts on gym membership
• Contributory pension scheme & death in service

Your Lifestyle - It’s important you strike the right balance between your work and personal life. We provide benefits to support you when at work and when you’re enjoying your leisure time.

• Minimum of 27 days holiday per year
• Option to buy or sell holiday days through our flexi-holiday scheme
• Discounts on gym membership nationwide
• Access to discounts on a range of high street and online brands
• Community support and charitable giving

Your Contribution - We’re focused on rewarding those that go the extra mile in helping us achieve our goals.

• Participation in our annual discretionary bonus scheme designed to reward your contribution to our success
• Proudly Shawbrook recognition scheme focused on recognising our role models and thanking our colleagues for a job well done