NCRC/Abuse Product Manager , CFX - Brazil

Amazon is hiring an NCRC/Abuse Product Manager , CFX - Brazil in São Paulo, Brazil. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Product Managers are the builders in Amazon. They own developing new features, tools, processes, and businesses for our customers, and scaling them to serve hundreds of millions of customers. PMs are focused on understanding the needs (stated or unstated) of customers, sellers, and our business and coming up with creative and often solutions to serve these needs. Think of any feature on Amazon that you like e.g. ‘Secured Delivery’, ‘Prime’, 'Easy Returns' - all these were built by product managers.

Amazon’s vision is to be ‘earth’s most customer centric company’ and being able to return products is an important trust-builder. However, it is also a costly process to execute, and with the added challenge of bad actors abusing the returns and rejects policies, it becomes an area of high judgment decisions and careful experimentations.

Key job responsibilities
- The PM will have end to end ownership of driving financial sustainability of returns by optimizing processes to reduce cost of good returns and launching initiatives, targeted and universal, to reduce associated abuse and misuse of return and rejects policies.
- The work will include identifying such opportunities, defining and designing solutions (and their architecture), getting leadership buy-in, prioritization of resources, delivering the project in partnership with tech teams and measuring impact.
- This role requires working closely with stakeholders from LATAM/WW teams such as Operations, Machine Learning, Last Mile, etc. to innovate and deliver forward looking initiatives which while making returns increasingly cost-effective, also improves the returns CX of good customers.

Basic qualifications

- Experience in product or program management, product marketing, business development or technology
- Master's degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products

Preferred qualifications

- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we rate this

NCRC/Abuse Product Manager , CFX - Brazil at Amazon rates 14 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.