Nurture Clinic Success Manager

Snout is hiring a Nurture Clinic Success Manager. It pays $55k-$65k a year and Level rates it ; you can apply on Snout.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Spreadsheets, account management and customer success.
Level classifies it as a mid-level role.
Level lists 11 other open roles at Snout.

AI in this role

Manage post-launch veterinary clinic relationships and drive wellness plan enrollment growth as a Customer Success Manager.

spreadsheets

account-managementcustomer-successrelationship-buildingdata-analysis

🐶 Our mission

Every pet should get the care they need, regardless of cost. Vet med prices are up 40% since 2020, and pet owners are stuck having to pick between their bank account and furry friend. At Snout, we aim to solve this by enabling clinics to offer wellness plans that actually work.

🚀 The opportunity

Snout is one of the fastest growing wellness plan providers in the veterinary space, trusted by clinics across the U.S. We’re a small but mighty startup team and we’re on the lookout for a Nurture Clinic Success Manager based in our Troy, Michigan office to be the long-term partner that keeps our clinics growing their wellness plan enrollments year after year.

💻 The role

As a Nurture Clinic Success Manager (CSM), you’ll be the long-term partner and advisor to clinics once their wellness plans are up and running. You’ll build lasting relationships with clinic teams and leadership, run regular business reviews, and bring the ideas and programs that keep enrollments growing. You’ll report to our Head of Clinic Success and work side by side with our Onboarding Specialists and Launch Clinic Success Managers.
The Nurture team manages most of our partner clinics. Clinics start with the Launch team, and after their first three months they move to Nurture, where you'll own a book of business. You'll keep those clinics engaged, catch early signs that one is slowing down, and help them grow. That keeps clinics with Snout and pets on their plans, so more pets get affordable preventive care year after year.
If you love building relationships that last, can turn a spreadsheet into a clear plan, and get energy from bringing a struggling account back to life, we’d love to hear from you. Come help the pack keep tails wagging for the long haul!Snout is committed to building a diverse and inclusive team. We know that great candidates may not check every box — and that’s okay. If you're excited about this role and our mission, we encourage you to apply if you meet at least 75% of “what we’re looking for” including the first bullet point. If you need any accommodations during the application or interview process, please let us know — we’re happy to support you.

🛠 What you’ll do

Build strong, lasting relationships with clinic teams and leadership
Be the clinic’s main point of contact after launch
Reach out proactively instead of waiting for clinics to come to you
Run regular business reviews to track plan performance and clinic health
Monitor performance, spot clinics that are slipping, and build action plans to improve them
Lead turnaround efforts for clinics that have stalled or haven’t sold plans
Drive enrollments through ongoing engagement and incentive programs
Partner with Onboarding Specialists and Launch CSMs when pricing or plan changes are needed

💡What we're looking for

3+ years experience in account management, customer success, or as a Practice Manager or General Manager of a veterinary clinic, human medical clinic, or similar service business
Excellent relationship-building and account management skills
Comfort leading structured business reviews with clinic leadership
The ability to turn performance data into a clear action plan
Strong problem solving and follow-through
Motivation to help clinics sustain and grow their results over the long term

🌟 What will make you stand out

Experience working in or with veterinary clinics
You’ve run staff incentive programs or sales contests and can share the results
Experience with wellness plans, memberships, or other subscription offerings
Tolerance for working in a fast-paced technology environment with high ambiguity
An interest in technology or startups

💖 Why you should join Snout

A chance to be a part of a mission driven company in the pet industry without having to be in clinic
Fast growing, venture capital backed technology company focused on improving access to veterinary care
Ability to have a meaningful impact from Day 1, where your voice and opinion matters
Unlimited potential to grow in your career, learn and expand your skillsets
This role is in person Monday to Friday in our Troy, MI office but we offer flexibility for your life needs

❌ Why this role might not be a fit for you

You cannot work in person or cannot make the daily commute to our Troy, MI office
A fast-paced, technology and startup environment isn’t appealing to you
You don’t enjoy working directly with clients, hopping on calls, presenting and teaching others
Working alone or on small teams doesn’t sound fun to you
You dislike wearing multiple hats or having a heavy workload
You can’t handle ambiguity and lack of structure
Owning a portfolio’s quarter-over-quarter growth and retention sounds more stressful than exciting

💸 Compensation

$55 000 - $65 000 base salary + bonus plan / $80 000 OTE

⚕️Benefits

Day 1 medical/dental/vision benefits
Flexible time off + 11 Snout calendar holidays
Paid parental leave

How we rate this

Nurture Clinic Success Manager at Snout rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Nurture Clinic Success Manager is an open job at Snout.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $55k-$65k a year.
The role is based in Troy, United States.
The job was posted on October 1, 2026.
Seniority: mid.
Applications are handled by Snout. Apply on Snout

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Account ManagementCustomer SuccessRelationship BuildingData AnalysisSpreadsheets

Questions you could be asked

Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where customer success was part of your work. What did you do?
Tell me about a project where relationship building was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Walk me through how you've used Spreadsheets in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Account Management, Customer Success, Relationship Building, Data Analysis, and Spreadsheets. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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