Officer / Senior Officer, Branch Operations

Job Overview

The candidate will be responsible for handling daily routines of back office functions including account management and control, account documentation review, customer and account static data maintenance, loan transactions, treasury and financial market deals, outward and inward remittance, prepare reports for local management and regulator. Besides, he/she will perform regular drill tests as initiated by HKICL. He/she may need to handle ad-hoc / special projects assigned by team head.

Key Responsibilities

• To perform maintenance of customer and account static data in local system.
• To review daily / monthly reports relating to dormant account list for team head’s approval.
• To maintain updated account record and specimen signature of clients in local system.
• To participate in the annual drill arranged by HKICL.
• To handle the cheques received from clients or internal department.
• To prepare audit confirmation on account balance, loan and FM outstanding.
• To prepare monthly reports for dormant account and to seek front office’s approval if dormant fee is to be waived, otherwise prepare the letter for collecting dormant fee.
• To review account opening document for on-boarding client as well as for change of authorized signatories / directors for existing client.
• To circulate daily overdraft reports to respective front office, risk management and team head for approval.
• To check the completeness of monthly and daily bank statements and distribute to respective front office.
• To arrange approval for loan drawdown / rollover and to perform loan call back.
• To validate the payment instruction received from client.
• To monitor customer related incoming remittance.
• To seek approval from respective front office if there is any discrepancy in the incoming SWIFT message.
• To participate in the annual BCP drill.
• To follow up with Hub Processing Centre to ensure that all daily transactions are completed.
• To prepare the monthly reports for local management and regulator ie. RMB Return, DPS, unlink HKTR reporting etc.
• To handle general enquiries or special cases received from internal and external parties i.e. Official Receiver’s Office, Hong Kong Police Force, Hong Kong Association of Banks, Hong Kong Monetary Authority etc.

Special Duties

• Participate in ad-hoc/special projects i.e. UAT of new internal or external system enhancement or new system development assigned by the team head.
• FATCA and CRS annual account reporting validation exercise as assigned by the team head.
• Assist the line managers in the planning, testing, giving supports in the projects.
• Give supports to other teammates in case of need.

Key Competencies

• Minumum 5 years related experiences in Operations settlement covering at least two areas: (i) loan administration (ii) customer services (iii) remittance (iv) account opening.
• A tertiary education with major in banking/ Finance is preferred.
• Good organizational ability and with a keen eye for details.
• Good written and spoken English and Chinese (mandarin)
• Independent, strong self-motivation and able to work under pressure in tight deadlines.
• A good team player with positive attitude.
• Good communication skills.
• Willing to work late in case of any ad hoc projects / tasks assigned.

What We Offer

At ING, you’ll be part of an organisation that empowers people — in life and in business. You can expect:

• A supportive, inclusive and international work culture.
• Opportunities to grow your expertise across credit, products and client coverage.
• Access to learning platforms, coaching and skill‑building resources.
• A team that values curiosity, initiative and diverse perspectives.

How to Apply

Click the Apply button on our official ING careers site and submit your application through Workday.

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About ING

With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

ING’s vision is to unlock our people’s full potential through our inclusive culture where everyone has the opportunity to develop and have impact for our customers and society. To achieve this vision, our policies support diversity, equity, and inclusion. As an equal opportunity employer, we do not tolerate discrimination of any kind with regard to age, gender, gender identity, cultural background, experience, religion, race, ethnicity, disability, family responsibilities, sexual orientation, social origin, or any other status protected by applicable law. If you require any assistance or if we can accommodate you in any way when participating in our application and/or interview process, please email the recruiting contact listed for the relevant position. We will be happy to work with you to ensure a fair and accessible process. Read more about our commitment to diversity, inclusion and belonging here