Operations Manager - ABB Academy

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

__

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

Runs the day-to-day operations of ABB Academy and owns the learning operation end-to-end: cohorts, trainers, curriculum readiness, learners, visitors, facilities, systems, safety and compliance. This is a hands-on role in a newly established academy. The person in this role builds the operation from the ground up: setting up processes, systems and routines, documenting them as standard operating procedures, and working directly on delivery alongside the team.

Reports to: Managing Director, ABB Academy Saudi Arabia

Duties & Responsibilities

• Leads overall Academy operations, ensuring excellence in Care, Customer, Cost, and Cash performance, while driving customer satisfaction, continuous improvement, and operational reporting.
• Manages end-to-end training delivery, including annual training planning, cohort lifecycle management, learner experience, capacity utilization, and customer retention.
• Oversees trainer management and development, including trainer coordination, credential management, Train-the-Trainer programs, and team coaching and performance support.
• Ensures curriculum quality, accreditation, and compliance, managing content partners, course readiness, curriculum control, LMS administration, audit readiness, and HSE standards.
• Drives stakeholder engagement and value chain performance, leading customer interactions, events, enrollment processes, KPI monitoring, operational risk management, and continuous value chain improvement.
  

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role:

• Bachelor’s degree in Engineering, Business Administration, Education Management, or a related discipline, with a strong foundation in operational and organizational management.
• Minimum 7 years of operations experience, preferably in training, education, industrial, energy, or technology-driven environments.
• Proficient in English and Arabic, with strong working knowledge of Learning Management Systems (LMS), scheduling tools, Microsoft 365, and Excel-based reporting dashboards.
• Knowledge of training and accreditation frameworks, including experience managing multiple concurrent cohorts and familiarity with TVTC licensing, Masar, HADAF, and Saudi accreditation requirements.
• Demonstrated leadership and professional competencies, including integrity, accountability, sound judgment, customer focus, resilience under pressure, and a hands-on approach to team and operational excellence.

We empower you to take the lead, share bold ideas, and shape real outcomes. You’ll grow through hands-on experience, mentorship, and learning that fits your goals. Here, your work doesn’t just matter, it moves things forward

Benefits

We invest in our people with benefits that go beyond the basics because your future matters.

More about us

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.