Operations Specialist, Retail Origin Ops

Amazon is hiring an Operations Specialist, Retail Origin Ops. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include MS Excel, supply chain and logistics.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Manage international freight operations, logistics service provider performance, and supply chain exception handling.

MS Excel

supply-chainlogisticsvendor-managementdata-analysisprocess-improvement

At Amazon, we're working to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright, and driven people.

Amazon's Retail Origin Operations team is at the frontline of our global supply chain — overseeing freight movement across 120+ origin ports to 70+ destination ports, serving marketplaces in the US, EU, JP, CA, MX, AU, SG, TR, and MENA regions. As cross-border trade volume grows and business complexity increases, we are seeking an Operations Specialist to help manage logistics service provider (LSP) performance and ensure the seamless execution of retail direct import bookings from origin to destinations.

This role sits within the Global Logistics organization. We are looking for candidates with a strong foundation in international freight operations, proven ability to manage LSPs and carriers through data-driven mechanisms, and a continuous improvement mindset. You will operate across ocean, LCL, rail, and air modes, working with partners including Origin Cargo Management service providers, NVOCCs, and LCL service providers. The ideal candidate thrives in ambiguity, takes ownership of outcomes, and brings both analytical rigor and collaborative energy to everything they do.

Key job responsibilities
As an Operations Specialist, you will be responsible for managing retail booking processing and logistic service provider management at origin including:
1. Daily Operations & Exception Management: Execute assigned tasks per SOPs, resolve exceptions within SLA, and apply sound judgment when no existing procedure applies.
2.LSP Performance Management: Build mechanisms to track and improve logistics service provider performance — optimize KPIs, conduct root cause analysis, and own corrective actions through to resolution.
3. Carrier & Partner Collaboration: Work directly with origin LSPs and internal supportive functions to resolve operational issues and protect the experience of retail selling partners and internal stakeholders.
4. Risk & Compliance Handling: Assess compliance risks, surface roadblocks early, and escalate with clarity — particularly in regulatory or time-sensitive shipment scenarios.
5. Process Standardization & Kaizen: Drive standardization and Kaizen initiatives across carrier and LSP networks to improve logistics quality and reduce cost at scale.
6. Cross-Functional Process Improvement: Serve as a process subject matter expert, partnering with internal teams and external stakeholders to design and implement operational improvements across the supply chain.
7. New Initiative Support: Contribute to strategic programs and business launches, advancing operational excellence goals across speed, cost, and service quality as team scope expands.

Basic qualifications

- Bachelor's degree or equivalent
- 1+ years of logistics, transportation, supply chain, import/export operations, or data entry/data administration experience
- Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units
- Experience demonstrating strong analytical abilities and confidence in the use of data
- Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure
- Experience in English-language communication skills, both written and verbal

Preferred qualifications

- Experience managing operations and customer service teams with extensive knowledge of Logistics

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Operations Specialist, Retail Origin Ops at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Operations Specialist, Retail Origin Ops is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in CN, 51, Chengdu.
The job was posted on August 6, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Supply ChainLogisticsVendor ManagementData AnalysisProcess ImprovementMS Excel

Questions you could be asked

Tell me about a project where supply chain was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where vendor management was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Supply Chain, Logistics, Vendor Management, Data Analysis, and Process Improvement. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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