Operations Support Officer

Job Description

Application Deadline: November 3, 2026

What is the opportunity?

 In this role you will be responsible for the fulfillment and/or servicing of complex client transactions, using extensive knowledge of related RBC products and services.  You will assume ownership and personal accountability for resolution of any issues related to the specific group, function or process. You will act as a referral point for other team members for the applicable policy, process and procedure to support Client First and adherence to Operational Risk, Compliance and AML requirements.

What will you do?

• Provide consistent support and service within established benchmarks contributing to achievement of business Client Service Commitments and Service Level Agreements
• Proactively identify and recommend solutions to recurring errors and service gaps; act as a referral point/Subject Matter Expert for sales and service employees.
• Takes ownership and accountability for the resolution of complex issues and concerns at the first point of contact; demonstrating a long-term perspective in addressing client concerns. 
• Act as a referral point for other team members for the applicable policy, process and procedure to support Client First and adherence to Operational Risk, Compliance and AML requirements.
• Identify service/operational inefficiencies and make recommendations for value added enhancements to appropriate parties.

• Proactively identify operational inefficiencies in daily operational processes for assigned activities/tasks and recommend solutions to the manager

• Identify continuous improvement opportunities from service/process gaps, recurring client errors and operational risk within the team and/or department/function.
• Develop, manage and action a Personal Development Plan to ensure skills, knowledge, and accreditations are up to date to meet position requirements

What do you need to succeed?

 Must-have

• Degree in Business or Accounting or related discipline or equivalent education/training in a related field
• Minimum three (3) years’ experience specifically related to accounting/finance
• Working knowledge of Operations Management
• Strong understanding of banking procedures and policies industry standards and best practices.
• Analytical thinking and decision-making capabilities required
• Proven team and client first orientation required
• Exceptional organization and time management skills with the ability to multi-task, organize, and prioritize meeting the demand/needs of our clients and service partners.
• Ability to work well under pressure, in a fast-paced environment (volume and deadline driven).
• Consistently demonstrates excellent written and verbal communications skills
• Demonstrate commitment to taking ownership and accountability of internal client issues and ensure that it has been resolved

 Nice-to-have

• A high degree of current market activity knowledge is an asset
• Good working knowledge of related applications and tools with a willingness to familiarize self with other emerging applications and systems
• Knowledge of Capital Markets, Fixed Income, Equities, Brokerage Services and Wealth Management
• Knowledge of local and international business environment

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

•  Opportunity to do challenging work
• Ability to make a difference with a lasting impact
• Leaders that support your development
• Work in a dynamic and collaborative team
• Opportunities to build relationships across teams
  

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Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.