just now
AmazonPosted 1w ago
L1
Ops Tech SME, Quick Commerce
Ops Tech SME, Quick Commerce at Amazon scores 0 out of 100 on AI centrality, which makes it a Level 1 role on this board.
SA, Riyadhmidfull-time
AI in this role
Ops Tech SME role bridging operations, product, and tech teams to troubleshoot workflows, test systems, and support quick commerce launches.
excel
technical-supporttroubleshootingoperationsworkflow-testingdata-analysis
Key job responsibilities
Lead operational readiness and support launch activities, ensuring workflows, tools, and processes function as expected.
• Diagnose and troubleshoot system issues by working closely with Tech, Product, and Operations teams.
• Conduct structured testing, validate process accuracy, and identify gaps before launch.
• Support data validation related to operational workflows and customer-facing promises.
• Coordinate with cross-functional partners to resolve defects and ensure readiness for go-live.
• Monitor performance post-launch, escalate issues, and drive timely root-cause resolution.
• Identify recurring patterns, propose long-term fixes, and contribute to continuous improvement initiatives.
• Communicate clearly with stakeholders, providing timely updates, documentation, and status reports.
Basic qualifications
- Bachelor's degree or above in computer science, engineering, mathematics or equivalent, or Bachelor's degree or above in Engineering, Mechanical Engineering, Operations, Supply Chain, or Business Administration
- 1+ years of technical support work, engineering or operations environment experience
- Experience performing data analysis using MS Excel and other Microsoft Office tools
- Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
Preferred qualifications
- Experience in technical support work, engineering, or an operations environment
- • Understanding of workflow testing, UAT processes, or structured defect validation
- • Ability to analyze root causes, identify patterns, and recommend long-term improvements
- • Experience working with product, tech, or last-mile/fulfillment teams
- • Strong problem-solving skills with a bias for action and ownership
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Prepare for this job
A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.
Skills and AI tools this role asks for
Technical SupportTroubleshootingOperationsWorkflow TestingData AnalysisExcel
Questions you could be asked
- Tell me about a project where technical support was part of your work. What did you do?
- Tell me about a project where troubleshooting was part of your work. What did you do?
- Tell me about a project where operations was part of your work. What did you do?
- Tell me about a project where workflow testing was part of your work. What did you do?
- Tell me about a project where data analysis was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Technical Support, Troubleshooting, Operations, Workflow Testing, and Data Analysis. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.
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