Ops Tech SME, Quick Commerce

Amazon is hiring an Ops Tech SME, Quick Commerce in Riyadh, Saudi Arabia. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include MS Excel, technical support and troubleshooting.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Support quick commerce operations by bridging Ops, Product, and Tech teams to ensure successful launches and troubleshoot workflows.

MS Excel

technical-supporttroubleshootingoperational-readinessdata-analysis

We are looking for an Operations Tech SME to support high-growth, technology-enabled operations. In this role, you will act as the bridge between Operations, Product, and Tech teams to ensure smooth launches, stable system workflows, and exceptional customer experience. You will troubleshoot system issues, validate operational accuracy, and support process readiness to enable successful day-one performance for new sites or products.

Key job responsibilities
Lead operational readiness and support launch activities, ensuring workflows, tools, and processes function as expected.
• Diagnose and troubleshoot system issues by working closely with Tech, Product, and Operations teams.
• Conduct structured testing, validate process accuracy, and identify gaps before launch.
• Support data validation related to operational workflows and customer-facing promises.
• Coordinate with cross-functional partners to resolve defects and ensure readiness for go-live.
• Monitor performance post-launch, escalate issues, and drive timely root-cause resolution.
• Identify recurring patterns, propose long-term fixes, and contribute to continuous improvement initiatives.
• Communicate clearly with stakeholders, providing timely updates, documentation, and status reports.

Basic qualifications

- Bachelor's degree or above in computer science, engineering, mathematics or equivalent, or Bachelor's degree or above in Engineering, Mechanical Engineering, Operations, Supply Chain, or Business Administration
- 1+ years of technical support work, engineering or operations environment experience
- Experience performing data analysis using MS Excel and other Microsoft Office tools
- Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment

Preferred qualifications

- Experience in technical support work, engineering, or an operations environment
- • Understanding of workflow testing, UAT processes, or structured defect validation
- • Ability to analyze root causes, identify patterns, and recommend long-term improvements
- • Experience working with product, tech, or last-mile/fulfillment teams
- • Strong problem-solving skills with a bias for action and ownership

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Ops Tech SME, Quick Commerce at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Ops Tech SME, Quick Commerce is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in SA, Riyadh.
The job was posted on September 16, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Technical SupportTroubleshootingOperational ReadinessData AnalysisMS Excel

Questions you could be asked

Tell me about a project where technical support was part of your work. What did you do?
Tell me about a project where troubleshooting was part of your work. What did you do?
Tell me about a project where operational readiness was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Walk me through how you've used MS Excel in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Technical Support, Troubleshooting, Operational Readiness, Data Analysis, and MS Excel. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Get your CV reviewed before you apply

Send your CV and the role you want next. Your review arrives by email within 3 days.

Get a free CV review Check your resume with the ATS resume checker