Outbound, ACES PSE

Amazon is hiring an Outbound, ACES PSE in Mexico City, Mexico. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include Excel, SQL and lean six sigma.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Process & Systems Engineer driving continuous improvement, process standardization, and operational excellence in outbound fulfillment operations.

ExcelSQL

lean-six-sigmaprocess-improvementoperations-managementsupply-chain

The Customer Fulfillment (CF) Amazon Customer Excellence System (ACES) Outbound team is looking for a committed Process & Systems Engineer (PSE) with a strong record of achieving results to own and drive continuous improvement, process standardization, and operational excellence across Outbound operations. This role will partner with site leadership and cross-functional teams to deliver measurable improvements in safety, quality, productivity, and cost within the Outbound network.

Key job responsibilities
- Own end-to-end process improvement initiatives across Outbound functions, leveraging Lean Six Sigma methodology and data-driven analysis.
- Establish and maintain benchmarking standards, setting network-level rates and driving process sustainability and standardization across multiple sites.
- Partner with Operations, Engineering, and Technology teams to identify network-level opportunities, eliminate process variation, and deploy scalable solutions.
- Drive stakeholder development by building continuous improvement culture, developing SMEs, and coaching site leadership on CI tools and methodologies.
- Lead cross-functional projects end-to-end, including scoping, chartering, executing, and sustaining improvements with measurable business impact.
- Analyze operational data to identify root causes of performance gaps, develop actionable insights, and implement corrective actions.
- Support technology deployment and automation initiatives to improve Outbound efficiency and reduce defects.
- Create and maintain standard work documentation, SOPs, and best practices for Outbound processes.
- Influence senior leadership through data-driven recommendations and strategic program updates (WBR, MBR, QBR).

Basic qualifications

- 5+ years of industrial engineer, operations engineer, manufacturing engineer, or project engineer in a manufacturing environment experience
- Experience with Six Sigma tools and Lean techniques, or experience in similar environments
- Experience leading cross-functional projects and implementing strategic initiatives
- Bachelor's degree or equivalent
- Experience in English-language communication skills, both written and verbal

Preferred qualifications

- Bachelor's degree or equivalent in Engineering, Operations, Supply Chain or a related field
- Experience communicating effectively with senior leadership
- Experience with data and analysis tools including Microsoft Excel and SQL
- Master's degree in Engineering, MBA, or related field.
- Experience in Amazon Fulfillment Center operations or similar high-volume distribution environments.
- Experience managing programs across multiple sites or network-level scope.
- Knowledge of labor planning, capacity modeling, and workforce management.
- Experience with project management tools and methodologies.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Outbound, ACES PSE at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Outbound, ACES PSE is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in MX, DIF, Mexico City.
The job was posted on August 10, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Lean Six SigmaProcess ImprovementOperations ManagementSupply ChainExcelSQL

Questions you could be asked

Tell me about a project where lean six sigma was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where operations management was part of your work. What did you do?
Tell me about a project where supply chain was part of your work. What did you do?
Walk me through how you've used Excel in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Lean Six Sigma, Process Improvement, Operations Management, Supply Chain, and Excel. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Get your CV reviewed before you apply

Send your CV and the role you want next. Your review arrives by email within 3 days.

Get a free CV review Check your resume with the ATS resume checker