Partner Engagement Specialist

GetYourGuide is hiring a Partner Engagement Specialist in Berlin, Germany. Level rates it ; you can apply on GetYourGuide.

Level's read on this job

Level rates this role Uses AI ●●○○: an ordinary role that requires AI tools.
Tools and skills the posting cites include Claude, Jira and Google Suite.
Level classifies it as a mid-level role.
Level lists 73 other open roles at GetYourGuide.
The role was posted within the past week.

AI in this role

Partner Engagement Specialist to support key partners and learn how AI and emerging tools are applied to improve efficiency and quality.

claudejiragoogle-suiteclaude-cowork

customer-supportprocess-optimizationpartner-relationsdata-analysis

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours.

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team mission

We are looking for a passionate and task driven individual to join us as a Partner Engagement Specialist. You will be working with our Partner teams in driving growth to our global business and ensuring continued success of our diverse Partner network.

This team is part of the Care department at the company and the position is based in Berlin. Note that this position is to cover for a maternity leave and ends on April 1st 2028.

Your mission

Support GetYourGuide’s key Partners, including Content Creators and Travel Agents, by efficiently resolving inquiries regarding payments, bookings, accounts, and technical support
Contribute to achieving the team’s targets and meet individual KPIs
Work closely with internal stakeholders from Finance, Marketing, Growth and Product teams to troubleshoot and resolve Partner related issues and challenges
Handle other recurring tasks in the Partner space to optimize GYG and Partner interests
Proactively identify and communicate challenges and opportunities
Contribute to incremental improvements and execute predefined innovative tasks
Learn how new ideas (including AI and other emerging tools) are applied in practice to improve efficiency, quality, speed, or Partner outcomes
Participate actively in team rituals and flag opportunities to improve ways of working
Give and receive feedback openly and respectfully
Support peers and be willing to try new approaches
Works well with your team and stakeholders to ensure effective collaboration

Your toolkit

2-4 years of prior work experience
You thrive in a task and process led atmosphere
You have a KPI-driven work mentality
You are personable, approachable and collaborative
You are a talented communicator (both written and verbal)
You enjoy data analysis and are comfortable with Jira, Google Suite, CRM and AI tools like Claude CoWork
You are a self-starter and you enjoy solving problems and improving processes
You understand why customer centricity is core to our business needs and are able to apply this while communicating with our Partners
You understand the value of effective time management and prioritization in day-to-day tasks
Travel, Tour & Activity industry experience is a plus
You are fluent in written and spoken English and one additional European language (preference for German or French)

How we’ll make your career journey extraordinary

Annual personal growth budget and mentorship programs for continuous learning and development
Work from anywhere in the world for 30 days per year
A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
Opportunities to collaborate and socialize with a quarterly team event budget
Access to leading AI tools plus the resources and budget to get the most out of them
Monthly transportation and fitness budget
Discounts for you, your friends, and family on GetYourGuide activities
Language reimbursement program
Health and wellness benefits

And more…

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at jobs@getyourguide.com.

We’re an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application.

#LI-Hybrid

How we rate this

Partner Engagement Specialist at GetYourGuide rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Partner Engagement Specialist is an open job at GetYourGuide.
Level rates this role AI Level 2 of 4: Uses AI.
The role is based in Berlin.
The job was posted on October 21, 2026.
Seniority: mid.
Applications are handled by GetYourGuide. Apply on GetYourGuide

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SupportProcess OptimizationPartner RelationsData AnalysisClaudeJiraGoogle SuiteClaude Cowork

Questions you could be asked

Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where process optimization was part of your work. What did you do?
Tell me about a project where partner relations was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Walk me through how you've used Claude in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Customer Support, Process Optimization, Partner Relations, Data Analysis, and Claude. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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