MrsoolPayment Validation, Specialist
Mrsool is hiring a Payment Validation, Specialist in Cairo, Egypt. Level rates it ; you can apply on Mrsool.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- The posting mentions Excel, Internal Systems and fraud investigation among its tools and skills.
- Level classes it as a mid-level role.
- Mrsool has 12 other open roles on Level.
- Posted within the past two weeks.
AI in this role
Payment Validation Specialist responsible for investigating fraud, reviewing refund records, and mitigating payment risk.
Who Are We?
Welcome to the world of MRSOOL! Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning the highest ratings among all major delivery platforms on both Apple’s App Store and Google’s Play Store.
What sets MRSOOL apart is its commitment to providing an unmatched “order anything from anywhere” experience. This extraordinary feat is made possible by our extensive fleet of dedicated on-demand couriers. With their unwavering dedication, they ensure that your desired items reach your doorstep, no matter where you are.
Whether it’s a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.
What You Will Do
- Verifying the non-validated payment cases to determine the corrective actions
- Conducting investigations into claims of fraud, waste, or abuse committed by end users
- Analyzing all the given data on different systems to unveil patterns of claims
- Reviewing refund records for signs of suspicious activity, such as a high cancellation rate correlated with a high basket size
- Investigating cancellation cases, delivered cases with coupon, and commission evasion
- Communicating effectively with internal and external partners via email and phone upon demand to ensure the investigation results
- Assist with the implementation of new processes and procedures
- Report any instances of non-compliance or recurrence of payment risk cases to management
- Preparing briefs regarding findings and recommendations based on investigations
- Perform project related work which includes performing research, written communications, business case development and other activities as assigned
- Revamping process and policies upon investigation that would assess in mitigating the loss resulted of payment risk
- Demonstrates awareness of Mrsool operations including policies, procedures, services, and data processing system
Requirements
What Are We Looking For?
- Bachelor’s degree in a related discipline, preferably Business Administration
- 1-3 years of experience using multiple systems with a high success record in driving positive change
- Prior experience in a high volume support or transactional role in the risk space, quality specialist, compliance officer, and operations support
- Process driven and task oriented
- Good computer skills and ability to learn new programs
Benefits
What We Offer You!
- Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility.
- Competitive Compensation: Our compensation packages are competitive and include potential share options. Additionally, you will benefit from a performance based commission structure, rewarding your sales achievements.
- Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast paced, dynamic environment.
- Autonomy and Mentorship: You’ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company’s growth.
How we rate this
Payment Validation, Specialist at Mrsool rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where fraud investigation was part of your work. What did you do?
- Tell me about a project where data analysis was part of your work. What did you do?
- Tell me about a project where risk management was part of your work. What did you do?
- Tell me about a project where payment validation was part of your work. What did you do?
- Walk me through how you've used Excel in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Fraud Investigation, Data Analysis, Risk Management, Payment Validation, and Excel. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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