People Matters Senior Specialist

Aon is hiring a People Matters Senior Specialist. Level rates it ; you can apply on Aon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Level classifies it as a senior role.
Level lists 1,000+ other open roles at Aon.
The role was posted within the past week.

AI in this role

People Matters Senior Specialist Aon is in the business of better decisions   At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team, and we are passionate about helping our colleagues and clients succeed.   What the day will look like   The People Matters Senior Specialist is part of Aon Business Services and works under the operational direction of the People Matters Manager. The role provides consistent, scalable support for defined colleague and manager services across Aon and helps progress high-volume work by leveraging the Global Capability Center model. As part of the People Matters service-delivery team, the role consists of defined performance-management support, absence and wellbeing administration, and policy consultation that falls within Tier 1 and approved Tier 2 scope. The role uses policies, SOPs, templates, decision tools, service standards, and defined escalation criteria. This role supports the Latin America region and requires Spanish & English proficiency. Core Responsibilities Colleague and manager support Serve as an initial point of contact for defined policy, absence and wellbeing, performance-management and ER operational-support inquiries. Provide timely, consistent guidance using policies, knowledge articles, templates and decision tools. Resolve Tier 1 and approved Tier 2 work within documented scope and refer colleagues to the appropriate internal or external owner when another team performs the transaction. Explain available People resources and self-service channels. Intake, triage and case management Receive and document inquiries through designated channels; assess, categorize, prioritize, assign or route each case using aligned triage logic. Identify matters requiring colleague-record review, a requested exception, individual judgment, a regulated decision or specialist expertise and escalate promptly. Maintain accurate Ethics Point or approved case-management records, including required fields, related cases, attachments, actions, status and handoff notes. Monitor assigned work against service levels and follow up on delayed or incomplete activity. Defined service delivery Policy consultation: locate policies, explain what generally applies, direct colleagues to self-service resources or the correct owner/vendor, and route case-specific decisions or transactions to People Matters COE as defined. Performance management: support informal and formal coaching through process navigation, templates, draft review for completeness and clarity, delivery confirmation and documentation. Route PIPs, mutual agreements, termination decisions, disputes, appeals and exceptions to People Matters COE. Absence and wellbeing: deliver approved Tier 1 and Tier 2 administration, workplace-adjustment and return-to-work support, provider coordination, documentation and routing in line with the established process flow. ER operational support: complete standardized administrative activities for service delivery, including permitted document retrieval, non-regulatory Ethics Point processing and case-related invoice support. Escalation and expert partnership Escalate allegations, discrimination or harassment, misconduct, retaliation, workplace violence, litigation, potential illegal activity, organizational change, high-risk performance matters as defined by policy. Route local-law interpretation, regulatory decisions and policy exceptions to the designated People Matters COE or Legal owner. Collaborate with People Matters, Legal, Compliance, Security, Health, Safety & Wellbeing, People Partners and service providers to support effective handoffs. Provide complete documentation, a concise case summary and the reason for escalation. Quality, privacy and continuous improvement Handle colleague and health-related information in accordance with confidentiality, privacy, access, retention and country-specific requirements. Record case category, complexity, disposition, routing, escalation and resolution data accurately. Participate in quality reviews, calibration, training and knowledge-management activities. Log recurring questions, unclear guidance and service-boundary issues and raise them through the People Matters Manager or governance process. Skills and experience that will lead to success Experience in Employee Relations, People Operations, Human Resources, case management, shared services or a related field. Strong case-management, documentation, organization and follow-through skills in a high-volume environment. Ability to apply policies, SOPs, controls and escalation criteria consistently while maintaining confidentiality. Strong written and verbal communication and the ability to work across countries, functions and time zones. Experience with service levels, quality standards, performance measures and HR case-management technology. Required language capability and relevant knowledge of documented country requirements for the assigned scope. Proficiency in Spanish & English. Relevant knowledge of the People practices and documented regulatory requirements for Latin America appropriate to the assigned tier of work. #LI-KA2 #Hybrid 2587375

How we rate this

People Matters Senior Specialist at Aon rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.