PM, Customs Brokerage, Amazon Customs & Trade

Amazon is hiring a PM, Customs Brokerage, Amazon Customs & Trade in Arlington, United States. It pays $74k-$130k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include program management, customs brokerage and trade compliance.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Drive operational excellence, compliance frameworks, and automation initiatives for U.S. customs brokerage operations.

program-managementcustoms-brokeragetrade-complianceprocess-optimizationcross-functional-leadership

Amazon Customs and Trade (ACT), a licensed customs broker and subsidiary of Amazon, is seeking an experienced Program Manager to drive operational excellence and strategic execution across our U.S. customs brokerage operations. This individual contributor role sits at the intersection of compliance, process design, and cross-functional program delivery. You will translate deep customs expertise into scalable operational frameworks, measurable performance improvements, and streamlined workflows that support ACT's growing import volume and expanding customer base. If you are energized by building structure in complex regulatory environments and influencing outcomes across large, distributed teams, this role is for you.

Key job responsibilities
Develop and execute operational strategy for customs brokerage activities, including planning, automation initiatives, and process optimization across U.S. import operations
Design, refine, and standardize customs operating procedures in collaboration with operations, compliance, finance, and technology partners to build repeatable and reliable performance structures
Create and own program metrics to gauge performance, surface defects, and identify trends; translate data into actionable recommendations for senior leadership
Lead end-to-end program delivery for customs initiatives, including scope definition, milestone tracking, risk management, and stakeholder communication
Serve as a subject matter expert on U.S. CBP regulations, HTS classification, entry documentation, and trade compliance requirements, providing guidance that shapes operational decisions
Partner with product, technology, and business intelligence teams to identify and implement automation and tooling solutions that reduce manual effort and improve compliance outcomes
Coordinate cross-functional alignment across operations, legal, finance, and human resources to connect policies, standard operating procedures, and internal controls to measurable compliance improvements
Streamline communication and change management across stakeholder groups and operations teams in multiple geographies to prevent siloed work streams and ensure consistent execution
Identify continuous improvement opportunities and build mechanisms to institutionalize gains over time

A day in the life
The day typically begins with a review of program metrics: entry volumes, error rates, cycle times, and open action items from ongoing initiatives. From there, you might lead a working session with operations and technology partners to scope a new automation feature, then shift to drafting or refining an SOP based on a recent gap identified in the data. Afternoons often involve syncing with legal or finance on a policy change, reviewing a change management communication before it goes to field teams, or building a metrics brief for a senior leadership review. This role does not manage people directly; it manages programs, processes, and influence across a complex, high-stakes regulatory environment. The decisions you shape here affect thousands of import entries per day.

About the team
Amazon Customs and Trade is transforming how businesses navigate international trade at scale. ACT operates as a federally licensed customs broker, combining deep regulatory expertise with Amazon's culture of innovation and operational rigor. The team is building the infrastructure, tooling, and processes that define modern customs brokerage, and program managers here play a central role in connecting strategy to execution. ACT values data-driven decision making, continuous improvement, and raising the compliance bar. You will work alongside customs brokers, trade compliance specialists, product managers, and operations leaders across a fast-moving, high-volume environment.

Basic qualifications

- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
- Bachelor's degree or equivalent
- 5+ years of program or project management experience
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Experience developing operational processes and data insights
- 4+ years of experience in customs brokerage, import/export compliance, or trade operations
- Knowledge of U.S. CBP regulations, HTS classification, and import documentation requirements

Preferred qualifications

- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
- Experience with SQL and Excel
- Licensed customs broker
- Experience in auditing, risk management, compliance, program management, or quality management systems
- Experience in creating process improvements with automation and analysis, or experience delivering results for large, cross-functional initiatives/projects
- Master's degree or equivalent

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, AZ, Tempe - 74,200.00 - 129,800.00 USD annually
USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually
USA, VA, Arlington - 74,200.00 - 129,800.00 USD annually

How we rate this

PM, Customs Brokerage, Amazon Customs & Trade at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

PM, Customs Brokerage, Amazon Customs & Trade is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $74k-$130k a year.
The role is based in US, VA, Arlington.
The job was posted on August 4, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementCustoms BrokerageTrade ComplianceProcess OptimizationCross Functional Leadership

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where customs brokerage was part of your work. What did you do?
Tell me about a project where trade compliance was part of your work. What did you do?
Tell me about a project where process optimization was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Program Management, Customs Brokerage, Trade Compliance, Process Optimization, and Cross Functional Leadership. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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