Principal Technical Program Manager, Alexa for Shopping (Rufus)

Amazon is hiring a Principal Technical Program Manager, Alexa for Shopping (Rufus) in London, United Kingdom. Level rates it ; you can apply on Amazon.

Level's read on this job

Works on AI ●●●○ is how Level rates this role: the daily work is on AI products, without building the model.
Tools and skills the posting cites include Large Language Models, technical program management and generative AI.
Level classifies it as a lead role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Lead end-to-end delivery of generative AI shopping experiences and conversational features for Amazon customers.

Large Language Models

technical-program-managementgenerative-aicross-functional-leadershipproduct-delivery

Alexa for Shopping (Rufus) is Amazon's generative AI-powered shopping assistant designed to help answer a variety of shopping-related questions. Rufus makes it easy for customers to find and discover the best products to meet their needs by helping with product research, providing comparisons and recommendations, answering specific product questions, and more. We are searching for pioneers who are passionate about technology, innovation, and customer experience to join the Rufus team.

Join us as a Principal Technical Program Manager on the Rufus team, where you'll drive the delivery of generative AI experiences used by millions of Amazon customers worldwide. This role offers an exciting opportunity to lead programs at the intersection of large language models and shopping - coordinating across science, engineering, product, and design to ship novel customer experiences at Amazon scale.

In this role, you'll own end-to-end program delivery of new conversational customer experiences and the platforms that bring Rufus to life across Amazon surfaces. You'll work alongside software engineers, product managers, scientists and designers to coordinate and ship features that fundamentally change how customers shop. This is an ideal opportunity for TPMs who are passionate about new AI customer experiences and want to drive impact on a flagship customer-facing generative AI product.

If you are thrilled about delivering customer experiences that will be used by millions of people worldwide and are eager to tackle technical challenges that have never been addressed before, then this is the perfect opportunity for you.

Key job responsibilities
Key job responsibilities
• Drive the end-to-end delivery of large-scale programs that help the organization meet its long-term goals.
• Partner with technical, and business stakeholders to align on priorities, drive consensus, and deliver results at scale.
• Collaborate with science, engineering, product, and UX design to implement scalable, and efficient solutions to key customer problems.
• Define KPIs and metrics to measure success, identify areas for improvement and provide actionable updates to leadership through detailed reporting and insights.
• Act as the key connection point between engineering, business teams, ensuring alignment, effective communication, and seamless execution.

Basic qualifications

- Experience in technical product or program management
- Experience working directly with engineering teams
- Experience in software development
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience in architectural design or system design independent of an architect
- Experience in technical program management
- Experience owning/driving roadmap strategy and definition

Preferred qualifications

- Experience in hands-on work managing complex technology projects
- Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
- Experience working with agentic AI systems, or LLM-powered applications in production

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Principal Technical Program Manager, Alexa for Shopping (Rufus) at Amazon rates 75 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Principal Technical Program Manager, Alexa for Shopping (Rufus) is an open job at Amazon.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in GB, London.
The job was posted on July 14, 2026.
Seniority: lead.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Technical Program ManagementGenerative AICross Functional LeadershipProduct DeliveryLarge Language Models

Questions you could be asked

Tell me about a project where technical program management was part of your work. What did you do?
Tell me about a project where generative ai was part of your work. What did you do?
Tell me about a project where cross functional leadership was part of your work. What did you do?
Tell me about a project where product delivery was part of your work. What did you do?
Walk me through how you've used Large Language Models in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Technical Program Management, Generative AI, Cross Functional Leadership, Product Delivery, and Large Language Models. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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