Process Manager

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Job Summary

The Visa Direct Process Manager will support the Commercial Readiness & Quality function and will be responsible to maintain key operational process documentation that support the successful enablement of Visa Direct programs. This role will execute highly-detailed process documentation, ensure programs coming to market are commercially ready prior to regional communication and launch, and maintain assets that support sales and solutioning functions. The Process Manager will work cross-functionally with global and regional commercialization, product, sales, solutioning, operations, and client-facing teams to drive process discipline, readiness, clear communications, and effective asset management across Visa Direct initiatives.

All roles require digital fluency, including the ability to work with emerging technologies such as Generative AI tools (e.g. ChatGPT, Microsoft Copilot) to support everyday work.

Key Responsibilities

• Demonstrate technical writing skills to develop and maintain detailed processes that enable clients to participate in Visa Direct programs.
• Command a deep understanding of Visa Direct programs and the functions that support client enablement.
• Manage procedural assets, including playbooks, implementation materials, FAQs, templates, and other enablement resources.
• Support commercial sales enablement activities, including launch preparation, issue tracking, and readiness validations.
• Document cross-functional inputs to validate that newly launching Visa Direct programs are commercially ready for regional communication and activation.
• Develop and distribute communications, including emails, newsletters, and PowerPoint, ensuring high-quality information is delivered to global and regional teams with clarity, timeliness, accuracy, and alignment to business objectives.
• Identify process gaps, operational risks, and improvement opportunities, and drive actions to improve scalability and efficiency.
• Maintain strong documentation standards, version control, asset organization, and governance across Visa Direct materials.
• Translate complex program information into easy-to understand messaging and high-quality PowerPoint presentations.
• Demonstrate strong program management, communication, stakeholder management, and problem-solving skills in a fast-paced, matrixed environment.
• Collaborate with cross-functional teams to deliver solutions and professional services to clients.
• Analyze data to derive insights and actionable items for business improvement.
• Provide expertise in electronic payments, transaction processing networks, and issuer processing.
• Manage complex initiatives and deliverables in a matrixed, global environment.
• Communicate complex technical concepts in business language to stakeholders.
• Build and maintain strong customer relationships, ensuring high customer focus and satisfaction.
• Set priorities, influence others, and manage customer expectations.
• Utilize Microsoft 365 tools for project management and communication.
• Demonstrate success in customer relationship management and solution delivery.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Qualifications

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD..
• Experience in the payment industry.
• Experience collaborating on enterprise-wide products, projects, and programs.
• Experience deriving insights and action items through analysis.
• Experience providing solutions delivery and professional services.
• Experience with Microsoft 365 (Office) tools.
• Experience presenting, consulting, and communicating with stakeholders.
• Experience working with clients in English and Spanish (Portuguese is a plus).
• Experience managing multiple priorities and demands in a fast-paced environment.

• 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD.
• Experience in payments processing and client-facing professional services.
• Experience with project/program management and direct client interaction.
• Knowledge of Restful APIs, ISO 8583, ISO 20222.
• Experience structuring, managing, and coordinating complex cross-enterprise projects.
• Advanced data analytics and creative problem-solving skills.
• Outstanding executive communication skills (verbal and visual).
• Strong attention to detail and ability to correlate data and trends to business drivers.

Information for US Applicants

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer