Product Manager (ESG)

The Government Technology Agency (GovTech) is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity. 
 
At GovTech, we offer you a purposeful career to make lives better. We empower our people to master their craft through continuous and robust learning and development opportunities all year round. Our GovTechies embody our Agile, Bold and Collaborative values to deliver impactful solutions. 
 
GovTech aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do. 
 
Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today! 
 
Learn more about GovTech at tech.gov.sg. 

[About the role]

[What you will be working on] 

• Master the product and become its go-to expert. Learn the workflow automation engine end to end and use it hands-on, deeply enough to build real grant-process workflows yourself, onboard new users, and guide others through their own. You are the first port of call when someone is stuck. 
• Put yourself in the customer's shoes. Actively seek out how different teams work, spot where automation can help before they ask and translate that into concrete feature ideas and product direction you bring back to engineering.  
• Drive adoption creatively. Own how the product grows: run hands-on clinics and workshops, produce demos and playbooks, seed lighthouse use cases, and invent your own out-of-the-box tactics to get people using the product and coming back. 
• Own stakeholder relationships across departments. Work directly with outreach, customer acquisition, and business teams to surface real use cases, showcase the product, and help them succeed with it, building trust and momentum in units where you hold no direct authority. 
• Close the loop with engineering. Convert what you learn in the field into a prioritised, evidence-backed view of what matters most, so the team ships the things that move adoption, and so the engineering lead can stay focused on building. 
• Shape AI-assisted capabilities. Partner with engineers on the product's AI features, agents, automation, generation, and recommendation, with a clear sense of where they add value and where they break down in real use. 
• Grow the portfolio. Take on additional products as you scale and identify, validate, and shape new product opportunities where you see them. 

[What we are looking for] 

• You have a track record of owning a product or platform and driving its adoption across users and stakeholders you did not control. We will ask you exactly how you did it. 
• You are independent and high-agency, you identify the work that needs doing and do it without waiting to be told, and you are comfortable being the sole PM carrying a product forward. 
• You are genuinely curious and technical enough to go deep, you enjoy learning a product to expert level, building things in it yourself, and teaching others. 
• You are customer-obsessed, you instinctively think from the user's perspective and can translate messy real-world needs into clear product ideas. 
• You have strong stakeholder and communication skills, you can walk into a room of another department, understand their problems, run a compelling demo, and leave with them wanting to use the product. 
• You bring creativity to growth, you have ideas for driving adoption that go beyond a roadmap, and you're willing to run experiments to find what works. 
• 3 to 6 years in product management, or equivalent experience owning and growing a product used by diverse groups. 

What we offer you:   

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe that diversity is the foundation to innovation.    

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks. These include leave benefits to meet your work-life needs and employee wellness programs.  

We champion flexible work arrangements (subject to your job role) and trust that you will manage your own time to deliver your best, wherever you are, and whatever works best for you.   

Learn more about life inside GovTech at go.gov.sg/GovTechCareers. 
Stay connected with us on social media at go.gov.sg/ConnectWithGovTech