Program Manager, Amazon Now, GSF - Last Mile Program

Amazon is hiring a Program Manager, Amazon Now, GSF - Last Mile Program in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting mentions program management, finance approvals and dispute resolution among its tools and skills.
Level classes it as a mid-level role.
Amazon has 21,000+ other open roles on Level.
Posted within the past two weeks.

AI in this role

Program Manager owning end-to-end payments lifecycle, finance approvals, and dispute resolution for ultra-fast delivery programs.

program-managementfinance-approvalsdispute-resolutionpayment-operationsprocess-improvement

Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our India Operations team. Are you ready to drive high-visibility, strategic, revenue-generating projects as well as leverage Lean methodologies to lead Operational process improvement initiatives? Are you equally comfortable digging into business requirements as you are drilling into architecture and design with development teams?

Amazon's Quick Commerce and SSD organization is looking for a detail-oriented, self-driven Program Manager I to own the end-to-end payments lifecycle for our ultra-fast delivery programs — SSD, Fresh, and Now. This role is the single-threaded owner for finance approvals, payment partner connects, and dispute resolution across these rapidly scaling channels.

You will work at the intersection of operations, finance, and external partners — ensuring that every payment commitment is honored on time, every dispute is resolved with urgency, and every partner relationship is strengthened through transparent communication. This is a high-visibility, high-cadence role in one of Amazon's fastest-growing business verticals.

Key job responsibilities
You will be responsible for:
1. Finance Approvals: Own the end-to-end finance approval process for SSD, Fresh, and Now programs. Track approval SLAs, ensure timely submission of invoices, and escalate stuck or overdue approvals to maintain payment timeliness.
2. Partner Connects: Serve as the primary point of contact for payment-related partner interactions. Manage regular partner connect cadences, address payment queries, share payment summaries, and maintain transparent communication with delivery and logistics partners.
3. Dispute Resolution: Own the dispute management lifecycle — from intake to investigation to resolution. Research disputes, coordinate with Finance Partners, Pricing, Compensation, and Operations teams to drive timely and accurate resolutions. Maintain dispute trackers, identify root causes, and implement corrective actions to reduce recurrence.
4. Payment Operations: Monitor weekly/monthly payment cycles, reconcile invoices, track payment holds, and ensure accurate and on-time disbursements. Flag anomalies and work cross-functionally to resolve payment exceptions.
5. Process Improvement: Identify gaps and inefficiencies in the payments workflow. Develop and iterate SOPs, build automation where possible, and contribute to reducing manual touchpoints in the approval and dispute processes.
6. Reporting & Metrics: Maintain dashboards and WBR/MBR inputs for payment health metrics — including approval cycle times, dispute aging, resolution rates, and partner satisfaction. Provide regular status updates to leadership.

About the team
IN GSF Last Mile team supports three business lines: Amazon Now (Quick Commerce), Sub Same Day Deliveries (SSD) and Ultra Fast Fresh (UFF). Sub Same Day specializes in local fulfillment via Same day delivery with 2 & 4-hour delivery windows. Amazon Now supports 10-25 minutes delivery of everyday essentials including groceries, electronics, OTC, and household consumables.

Basic qualifications

- Bachelor's degree or equivalent
- Experience in a highly analytical, results-oriented environment with cross functional interactions
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- Strong written and verbal communication skills

Preferred qualifications

- Experience in payments, invoicing, or financial operations within e-commerce or logistics
- Exposure to finance approval workflows and dispute management processes
- Experience working with external stakeholders or vendor management
- Demonstrated ability to build and improve SOPs and process documentation

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Program Manager, Amazon Now, GSF - Last Mile Program at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Program Manager, Amazon Now, GSF - Last Mile Program is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on October 16, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Program ManagementFinance ApprovalsDispute ResolutionPayment OperationsProcess Improvement

Questions you could be asked

Tell me about a project where program management was part of your work. What did you do?
Tell me about a project where finance approvals was part of your work. What did you do?
Tell me about a project where dispute resolution was part of your work. What did you do?
Tell me about a project where payment operations was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?

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List these exact terms on your resume: Program Management, Finance Approvals, Dispute Resolution, Payment Operations, and Process Improvement. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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