Quality Specialist with French, AGI Data Services - G T Quality

Amazon is hiring a Quality Specialist with French, AGI Data Services - G T Quality in Gdansk, Poland. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include quality assurance, data analysis and process improvement.
Level classifies it as a mid-level role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

Quality Specialist with French language skills, responsible for establishing quality metrics, auditing workflows, and driving operational improvements.

quality-assurancedata-analysisprocess-improvementfrenchcustomer-support

Quality Specialists play a vital role in establishing and maintaining comprehensive quality frameworks across our operations. Their primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, these specialists create prescriptive actions, examining data patterns to formulate effective solutions. They maintain a continuous improvement cycle by managing a critical feedback loop between operations and customers, drawing insights from multiple sources including quality auditors, side-by-side observations, and metric analysis. Through regular side-by-side sessions, they identify opportunities for workflow enhancement and quality improvements. The specialists serve as key escalation points for customer concerns, providing strategic recommendations based on their deep understanding of processes. They consistently evaluate quality tools, suggesting refinements to enhance effectiveness, while simultaneously maintaining and updating process documentation to ensure standardization and clarity across all workflows. This comprehensive approach ensures quality remains at the forefront of our operational excellence.

Key job responsibilities
* Define and implement quality metrics for established workflows
* Create prescriptive actions for quality issues
* Partner with customers, operations and internal support teams to optimize workflow quality
* Conduct side-by-sides to identify opportunities for workflow enhancement and quality improvements
* Analyze data trends and develop solutions
* Monitor quality performance and coach operations teams
* Create and maintain quality metrics reports
* Handle customer escalations and recommendations
* Evaluate and suggest improvements for quality tools
* Support process documentation and implementation

A day in the life
Primary responsibility begins with developing robust quality strategies in collaboration with customers and CPMs, encompassing metrics, audit approaches, and specific targets for each workflow. When quality issues arise, these specialists create prescriptive actions, examining data patterns to formulate effective solutions. They maintain a continuous improvement cycle by managing a critical feedback loop between operations and customers, drawing insights from multiple sources including quality auditors, side-by-side observations, and metric analysis. Through regular side-by-side sessions, they identify opportunities for workflow enhancement and quality improvements. The specialists serve as key escalation points for customer concerns, providing strategic recommendations based on their deep understanding of processes. They consistently evaluate quality tools, suggesting refinements to enhance effectiveness, while simultaneously maintaining and updating process documentation to ensure standardization and clarity across all workflows. This comprehensive approach ensures quality remains at the forefront of our operational excellence.

About the team
The vision of this team is to not only audit the quality of AI data collections, but also to uplift and innovate the way in which quality is understood and improved. This is a global team that is actively working toward AI opportunities and innovations to work efficiently and continuously raise the bar.

Basic qualifications

- Speak, write, and read fluently in French (C1+ or equivalent fluency by CEFR standards).
- Intermediate-level proficiency in English (B2+ or equivalent fluency by CEFR standards)
- 1+ years of experience in a quality assurance, quality control, or data quality role
- Experience defining, tracking, and reporting quality metrics or KPIs
- Strong analytical and problem-solving skills with the ability to identify root causes and develop prescriptive actions
- Experience working with data to identify trends, patterns, and quality issues
- Ability to create and maintain process documentation, SOPs, or quality guidelines

Preferred qualifications

- Bachelor's degree in a relevant field (e.g., Linguistics, Data Science, Business, or related discipline)
- Experience applying structured quality methodologies (e.g., DMAIC, 5 Whys, Fishbone/Ishikawa analysis, or Six Sigma principles)
- Experience partnering with cross-functional stakeholders (operations, customers, or program managers) to drive quality improvements
- Demonstrated ability to build or improve quality frameworks, audit processes, or feedback loops
- Experience coaching or providing quality feedback to operations or associate-level teams
- Proficiency in data analysis tools (e.g., Excel, SQL, or BI tools) to support quality reporting and trend analysis
- Ability to adapt to fast-paced environments with evolving workflows, priorities, and quality targets
- Experience in machine learning data operations, annotation quality, or content review workflows

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The minimum gross base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated.

Amazon reserves the right to offer a higher base salary, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA. Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.

Company supplementary benefits apply subject to further terms, including pension plans, health insurance, life and disability insurance, business travel insurance, MultiSport card, employee discount code and program (EDC/Extras), and the Employee Assistance Program (private and confidential counselling and referral service to support health and well-being).

See below the minimum gross base salary for this position:

Gdansk, POL - 7,841.67 PLN Monthly

How we rate this

Quality Specialist with French, AGI Data Services - G T Quality at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Quality Specialist with French, AGI Data Services - G T Quality is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in PL, Gdansk.
The job was posted on August 13, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Quality AssuranceData AnalysisProcess ImprovementFrenchCustomer Support

Questions you could be asked

Tell me about a project where quality assurance was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Tell me about a project where french was part of your work. What did you do?
Tell me about a project where customer support was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Quality Assurance, Data Analysis, Process Improvement, French, and Customer Support. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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