Delivery Hero (talabat)Quick Commerce Marketplace Experience Lead
Delivery Hero (talabat) is hiring a Quick Commerce Marketplace Experience Lead in Budapest, Hungary. Level rates it ; you can apply on Delivery Hero (talabat).
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include vendor operations, stakeholder management and kpi monitoring.
- Level classifies it as a lead role.
- Level lists 896 other open roles at Delivery Hero (talabat).
- The role was posted within the past week.
AI in this role
Lead quick commerce vendor operations and support experience strategies at Delivery Hero.
A foodora a Delivery Hero Group, a világ vezető kiszállítási platformjának része. Küldetésünk, hogy fantasztikus rendelési élményt nyújtsunk – gyorsan, egyszerűen és egyenesen az ajtódhoz. Világszerte körülbelül 65 országban működünk. A Delivery Hero Group központja Berlinben, Németországban található, és 2017 óta jegyzik a frankfurti tőzsdén, valamint az MDAX részvényindex része.
End-to-End Vendor Operations & Performance
Own the complete vendor operations lifecycle, ensuring seamless integration and performance across the marketplace.
Manage ground-level operational teams, taking direct responsibility for their performance, productivity, and output.
Ensure all operational targets are met with the highest standards of quality, implementing course corrections where necessary to maintain service excellence.
Design and streamline touchpoints to reduce friction for vendors, directly impacting their success and satisfaction on the platform.
Support Experience Ownership & Strategy
Own the entire support experience, from design to execution, including footprint and channel strategy.
Develop and implement solutions that drive long-term value, improve policies, and increase customer satisfaction.
Prioritize a roadmap for experience enhancements, executing them in a structured, data-driven, and efficient manner.
Accountability for Metrics & KPIs
Maintain full accountability for QComm Service Operations metrics.
Monitor and drive line-of-business performance and all customer satisfaction-related KPIs.
Champion the "Voice of the Customer" to influence policies and enhancements that meet local and regional needs.
Stakeholder Management & Transformative Leadership
Provide strategic leadership for transformative support strategies, fostering trust with local stakeholders and regional senior leaders.
Lead cross-functional initiatives to align operational improvements with broader strategic business goals.
Strategic Influencer: You have a proven track record of driving results in a matrixed environment without direct reporting lines.
Data-Driven Innovator: You don't just report on KPIs, you deconstruct them to find the "why" and build a roadmap to fix them.
QComm Specialist: Deep understanding of the Quick Commerce or Marketplace ecosystem, specifically regarding customer experience and vendor operations.
Stakeholder Mastery: Exceptional communication skills with the ability to manage expectations across local ground teams and regional executive leadership.
- Agility: Comfortable navigating high growth environments where speed and precision are equally valued.
How we rate this
Quick Commerce Marketplace Experience Lead at Delivery Hero (talabat) rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where vendor operations was part of your work. What did you do?
- Tell me about a project where stakeholder management was part of your work. What did you do?
- Tell me about a project where kpi monitoring was part of your work. What did you do?
- Tell me about a project where process optimization was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Vendor Operations, Stakeholder Management, Kpi Monitoring, and Process Optimization. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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