Regulatory Support Officer

• Opportunity for personal development and professional career growth
• Hybrid working option available upon completion of training
• Permanent, full-time position - Auckland CBD

He angitūtanga: The opportunity

Auckland Council’s Building Consents team is seeking a Regulatory Support Officer to join their Auckland Central office on a permanent basis. This position reports directly to the Team Leader. 

You will have the opportunity to use your solid organisational and administrative skills to provide process support, ensuring the smooth running of our end to end consenting processes for our building consent department. This is a customer focused role that will allow you to be part of our hardworking and supportive team environment. You’ll also be involved in the important behind the scenes work that ensures data integrity, accuracy, and consistent delivery of high quality service.

Our team strives to provide the best possible service to our customers, and we value individuals with a "can-do" attitude and a drive for continuous improvement. This is a role in a fast paced environment with tight deadlines, where you’ll work at pace to deliver quality outcomes while adhering to regulatory requirements. There are real progression opportunities within our team and wider Auckland Council, allowing you to grow and develop your skills along the way.

Day-to-day you could expect to work on:

• Providing end to end support for all consenting applications in the department for Building Consents, ensuring processes run smoothly.
• Ensuring the accuracy and consistency of system data, including data analysis, data cleaning, and reporting.
• Managing the auditing and review of Building Consent applications, ensuring compliance with statutory timeframes and delivery standards.
• Ensuring requests for information are managed effectively and deadlines are met.
• Applying a process driven approach to identify and resolve discrepancies in the system, ensuring data integrity.
• Demonstrating an inquisitive mindset, you will know what to look for and when to seek out information to ensure thorough completion of tasks.

Click HERE for a copy of the Position Description

He kōrero mōu: About you

To be successful in this role you will be system savvy, able to easily adapt to new technology, and have previous experience in administration. Your excellent communication skills will help you excel in this customer focused role. A proactive nature along with your great attention to detail and understanding of Microsoft Office applications (Word, Excel, etc) will strengthen your application. Having a good understanding of building legislation and previous SAP experience would make your application stand out.

What we will be looking for:

• Exceptional written and verbal communication skills.
• At least 4 years of experience in business administration and customer service roles.
• A strong process driven approach with a commitment to seeing tasks through to completion.
• Confidence in working with complex databases and managing detailed information.
• A proactive problem solver, able to adapt quickly to change and contribute to ongoing process and system improvements.
• Experience in managing financial account reconciliations and resolving customer disputes.

Ngā āhuatanga kei a mātou: What we offer

Auckland Council is the largest local government council across Oceania, serving over 1.7 million people and contributing towards making Tāmaki Makaurau a world-class city.

You’ll be joining a team of passionate administrators, who are working towards providing the best local and regional building consenting services for Aucklanders. Our team is results-driven and genuinely want to help our customers to realise their property dreams. This varied role offers you a different challenge every day and will offer you the empowerment of your own learning to enable you to continually grow your knowledge within our team.

We offer a range of employee benefits and proudly support flexible working options where possible. View a snapshot of some of our employee benefits HERE.

Help us make a difference to Tāmaki Makaurau.  Me Tono Ināianei!: Apply Now!

Applications close: 3 November 2026

Remuneration range $62,192 - $65,000 per annum (based on skills and experience)

Our employer Kiwisaver contribution is additional to base salary offered.

Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process.