Relationship Manager

Position Summary

We are seeking an experienced and results oriented relationship manager with high energy levels to join our Transactions Team to cover accounts in Taiwan and China. Successful candidates will possess good oral and written communication skills (English and Mandarin). They will be working closely with our client’s FX trading desks as well as liaising with account managers, and client success manager teams. Candidates must have strong FX market knowledge, good interpersonal skills, an eye for detail and able to deal with high stress situations in a dynamic environment. The candidate will have experience in promoting established eFX trading services to the Foreign Exchange Financial community. They will be a proven self-starter, be able to manage user relationships, provide a high level of customer service and have a good level of technical product knowledge.

Role Responsibilities:

• Responsible for managing relationships with & training the customer’s FX trading functions trading venues and ensuring customer adoption & satisfaction
• Proactively manage day to day schedule ensuring that all customers within the RM’s territory & client portfolio are met regularly
• Identify additional opportunities for increasing usage, trading volume, and revenue from existing customer base
• Achieve defined revenue growth targets
• Work with colleagues globally to achieve a cohesive and consistent client experience
• Work closely with the Client Success & Account Management teams
• Identify new product or functionality enhancements to address the client’s/bank’s needs

Desired Skills & Experience:

• 3 or more years of proven experience in a relationship management or client services environment
• Experience working with an e-trading platform, FX or other financial markets software product via either a vendor or bank

The RM must be experienced in one or more of the following:

• Relationship Management or Client Service with a background in Foreign Exchange.
• The candidate must be a highly professional, self-motivated, and organized individual with a proven track record of exceeding targets and driving revenues
• Key areas of competencies are Relationship Management, E-trading, Central Limit Order Books and APIs. Ideally the candidate will have worked in the markets side of liquidity management
• Excellent communication, presentation, and organizational capabilities as well as analytical and problem-solving skills are essential

Career Stage:

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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