SingtelCredit Management Executive
Singtel is hiring a Credit Management Executive in Kuala Lumpur, Malaysia. Level rates it ; you can apply on Singtel.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- Tools and skills the posting cites include Excel, Microsoft Office and accounts receivable.
- Level classifies it as a mid-level role.
- Level lists 487 other open roles at Singtel.
- The role was posted in the last few days.
AI in this role
Manage customer credit risk, accounts receivable, and collection activities to reduce overdue balances.
Be a part of something BIG!
Say HELLO to BIG Possibilities with Singtel KL (Sudong MY Sdn Bhd)!
Singtel is a communications technology group focused on connecting people and businesses through innovative digital services.
We are looking for a Credit Management Executive to manage customer credit risk and support the timely collection of accounts receivable. Working closely with internal stakeholders, you will resolve billing and payment issues, maintain accurate credit records and help reduce overdue balances and potential bad debt exposure.
Make an Impact by:
1. Accounts Receivable & Collections
• Follow up on overdue accounts receivable and support effective collection activities.
• Work towards agreed receivables ageing targets and improve collection efficiency.
• Engage customers professionally on payment delays while maintaining constructive business relationships.
2. Credit Risk & Policy Compliance
• Support the management of customer credit risk and identify potential bad debt exposure.
• Ensure credit-related activities comply with established credit policies and approval procedures.
• Escalate transactions requiring higher-level authorisation, including refunds, transfers, contra arrangements, blacklist uplift, sales-order release and write-offs, as applicable.
3. Billing Dispute & Payment Resolution
• Investigate billing discrepancies and payment issues arising from operational, contractual or system-related matters.
• Coordinate with relevant internal departments to resolve disputes accurately and promptly.
• Follow through on outstanding issues to minimise delays, overdue balances and potential credit losses.
4. Reporting & Credit Records
• Maintain accurate and up-to-date customer credit and accounts receivable records.
• Prepare timely and accurate credit and receivables reports, including overdue balance and ageing information.
• Use financial systems and Microsoft Office tools to support tracking, analysis and reporting.
5. Stakeholder Collaboration & Operational Support
• Work with internal stakeholders to address customer enquiries and collection-related issues.
• Apply sound judgement, negotiation and problem-solving skills when handling complex accounts.
• Manage competing priorities and complete other relevant departmental tasks assigned by the manager.
Skills for Success
• Degree in Finance, Accounting, Business Administration or a related field.
• At least 2 years of relevant work experience.
• Strong analytical and problem-solving skills, with attention to detail and good organisational abilities.
• Good communication and negotiation skills for working with customers and internal stakeholders.
• Proficiency in financial systems and Microsoft Office.
• Strong interpersonal skills, adaptability, accountability, time management and stakeholder management.
Your Career Growth Starts Here. Apply Now!
How we rate this
Credit Management Executive at Singtel rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where accounts receivable was part of your work. What did you do?
- Tell me about a project where credit risk was part of your work. What did you do?
- Tell me about a project where collections was part of your work. What did you do?
- Tell me about a project where billing dispute resolution was part of your work. What did you do?
- Walk me through how you've used Excel in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Accounts Receivable, Credit Risk, Collections, Billing Dispute Resolution, and Excel. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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