Relationship Officer - Branches

ADIB is hiring a Relationship Officer - Branches. Level rates it ; you can apply on ADIB.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting mentions Excel, Word and PowerPoint among its tools and skills.
Level classes it as a junior role.
ADIB has 117 other open roles on Level.
Posted in the last few days.

AI in this role

Manage retail banking customer relationship functions, handle home finance inquiries, and ensure operational and regulatory compliance.

excelwordpowerpoint

customer-servicesalesretail-bankingkyccompliance

Role: Relationship Officer - branches

Location: Shaikh Zayed Road Branch, Dubai

Role purpose:

Managing products and service functions to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency.

This position is for UAE Nationals only.

Key accountabilities of the role:

Responsibilities:

Handle inquiries related to deposit accounts for home finance customers. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.
Responsible for closing Home Finance customer complaints and ensuring that customer is satisfied with the service provided
Ensure TAT is adhered to and where possible exceed customer expectations
Ensure Home finance customer is constantly informed on status of his/her query.
Co-ordinate and liaise with other departments in a professional manner
Deliver the right levels of service skills support & coach other colleagues. Participate in regular review and development meetings with key stakeholders
Ensure compliance with bank policies
Comply and perform Key operational controls as required in ADIB’s polices & procedures in day-to-day operations.
Cross sells ADIB products to HF customers.

Results required:

Achieving Monthly Budget
Continuous Improvement
Response to be provided for Internal Audit & ICD Comments.
Compliance of policies & procedures
Positive customer feedback
Tasks to be completed within specified TAT

Specialist skills / technical knowledge required for this role:

Broad knowledge of ADIB’s Retail Banking financial products & services
Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
Good knowledge of UAE banking practices, regulations & risks
Thorough Knowledge of all the Regulations issued by Central Bank of UAE
General awareness of competitors in the local market
Fair knowledge of service standards
Training skills
Sales skills
Management Information skills
Computer skills

Previous experience:

Minimum 0-2 years’ experience as a Customer Relations or similar roles in a banking environment

How we rate this

Relationship Officer - Branches at ADIB rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Relationship Officer - Branches is an open job at ADIB.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in United Arab Emirates.
The job was posted on October 30, 2026.
Seniority: junior.
Applications are handled by ADIB. Apply on ADIB

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer ServiceSalesRetail BankingKycComplianceExcelWordPowerPoint

Questions you could be asked

Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where sales was part of your work. What did you do?
Tell me about a project where retail banking was part of your work. What did you do?
Tell me about a project where kyc was part of your work. What did you do?
Tell me about a project where compliance was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Service, Sales, Retail Banking, Kyc, and Compliance. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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