Renewals Specialist

Outreach is hiring a Renewals Specialist in Atlanta, United States. It pays $45k-$50k a year and Level rates it ; you can apply on Outreach.

Level's read on this job

Level rates this role Uses AI ●●○○: an ordinary role that requires AI tools.
Tools and skills the posting cites include Databricks, AI Analytics and customer engagement.
Level classifies it as a mid-level role.
Level lists 21 other open roles at Outreach.

AI in this role

Manage customer renewals and mitigate account risk using AI-driven analytics to track account health and surface early indicators.

databricksai-analytics

customer-engagementretentionrenewal-managementprocess-improvement

About Outreach Outreach, founded in 2014, is the only complete agentic AI platform for revenue teams. Outreach infuses agentic AI, conversation intelligence, and assistive AI to power hundreds of use cases across revenue motions. From new logo prospecting to expansions, deal acceleration, driving retention, and forecasting, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Revenue leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. World leading enterprise organizations use Outreach to power their revenue teams, including Databricks, SAP, Siemens, and Verizon to name a few.

About the Team

The Renewals team plays a critical role in Outreach's growth by helping customers continue realizing value from Outreach while protecting and growing recurring revenue. We combine customer engagement, commercial acumen, and operational rigor to drive retention and deliver successful renewal outcomes. Beyond managing individual renewals, our team continuously improves the processes, systems, and operating rhythms that make renewals predictable, scalable, and customer-centric. We collaborate closely with Sales, Customer Success, Revenue Operations, Deal Desk, Legal, and Support to deliver a seamless customer experience while helping Outreach retain and grow revenue. We're a highly collaborative team that values accountability, curiosity, and continuous improvement. If you're energized by the combination of customer engagement, revenue impact, and process improvement, you'll thrive here.

The Role

You own the transactional details of renewing our current customer base. As contracts approach their end date, you track and process each renewal so customers move forward on time. When an account is at risk, you step in to rebuild value and protect the relationship, partnering with an Account Manager to build and carry out a save plan. Your primary metrics are on-time renewal rate and renewals saved, measured by both quantity and revenue value. AI is part of how we work at Outreach. You will use AI to surface renewal risk earlier, turn usage and support signals into a clear picture of account health, and cut down on manual tracking so more of your time goes to the conversations that save accounts. Location This role is based in Atlanta, GA and will by a hybrid position based in our Atlanta office 2-3 days per week.

How we rate this

Renewals Specialist at Outreach rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Renewals Specialist is an open job at Outreach.
Level rates this role AI Level 2 of 4: Uses AI.
The listed salary is $45k-$50k a year.
The role is based in Atlanta, GA.
The job was posted on August 24, 2026.
Seniority: mid.
Applications are handled by Outreach. Apply on Outreach

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer EngagementRetentionRenewal ManagementProcess ImprovementDatabricksAI Analytics

Questions you could be asked

Tell me about a project where customer engagement was part of your work. What did you do?
Tell me about a project where retention was part of your work. What did you do?
Tell me about a project where renewal management was part of your work. What did you do?
Tell me about a project where process improvement was part of your work. What did you do?
Walk me through how you've used Databricks in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Customer Engagement, Retention, Renewal Management, Process Improvement, and Databricks. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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