Representante Servicio al cliente

UPS is hiring a Representante Servicio al cliente for a remote role open to applicants in Colombia. Level rates it ; you can apply on UPS.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
This is listed as a remote role.
The posting mentions Microsoft Office, customer service and call center among its tools and skills.
UPS has 2,000+ other open roles on Level.
Posted within the past two weeks.

AI in this role

Provides night shift customer service and support, resolving inquiries and ensuring delivery satisfaction.

microsoft-office

customer-servicecall-centeractive-listeningproblem-solving

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Job Description:

Representante Servicio al cliente NocturnoMedellín

Modalidad Desde Casa

Vacante orientada especialmente a personas en situación de discapacidad

Resumen del cargo

Esta posición contribuye a que UPS brinde un servicio de excelencia y genere valor para los clientes mediante el seguimiento de procesos, la resolución de inquietudes y la implementación de soluciones que apoyen el crecimiento del negocio.

La persona en este cargo trabajará de manera colaborativa para identificar oportunidades de mejora, superar barreras que impacten la experiencia del cliente y contribuir a un ambiente de trabajo dinámico, respetuoso e inclusivo.

Responsabilidades

Atender consultas de clientes relacionadas con envíos y procesos operativos.
Colaborar con diferentes áreas de UPS para encontrar soluciones oportunas que faciliten la entrega y experiencia del cliente.
Cumplir y superar indicadores clave de desempeño (KPI) relacionados con calidad, satisfacción del cliente, productividad y adherencia.
Mantener conocimiento actualizado sobre procesos, herramientas y objetivos del área.
Identificar oportunidades de mejora y proponer soluciones orientadas a la experiencia del cliente.
Documentar información de manera clara, precisa y organizada.
Gestionar múltiples tareas simultáneamente en un entorno dinámico.
Contribuir a un ambiente de trabajo colaborativo, profesional e inclusivo.

Requisitos

Habilidades de servicio al cliente y escucha activa.
Excelente comunicación verbal y escrita.
Capacidad de análisis y resolución de problemas.
Atención al detalle y habilidades de organización.
Manejo básico/intermedio de herramientas Microsoft Office.
Capacidad para trabajar con mínima supervisión.
Experiencia previa en servicio al cliente, contact center o funciones administrativas (preferible).
Experiencia gestionando llamadas y atención a clientes en entornos dinámicos (preferible).

Nuestro compromiso con la inclusión

En UPS creemos en el poder de la diversidad y la inclusión. Trabajamos para construir espacios accesibles y respetuosos donde todas las personas tengan igualdad de oportunidades para desarrollarse profesionalmente.

Proceso de selección realizado en virtud de lo preceptuado por el artículo 15 de la Ley 2466 de 2025.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

How we rate this

Representante Servicio al cliente at UPS rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Representante Servicio al cliente is an open job at UPS.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in CO - MEDELLIN II GLOBAL BUSINESS SERVICES-GBS (COMEL) and is marked remote.
The job was posted on October 26, 2026.
Applications are handled by UPS. Apply on UPS

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer ServiceCall CenterActive ListeningProblem SolvingMicrosoft Office

Questions you could be asked

Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where call center was part of your work. What did you do?
Tell me about a project where active listening was part of your work. What did you do?
Tell me about a project where problem solving was part of your work. What did you do?
Walk me through how you've used Microsoft Office in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Customer Service, Call Center, Active Listening, Problem Solving, and Microsoft Office. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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