Risk Manager, Customer Safety Insights & Investigations

Amazon is hiring a Risk Manager, Customer Safety Insights & Investigations in Bengaluru, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
The posting mentions investigation, risk management and compliance among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Investigate high-impact product safety incidents, coordinate cross-functional responses, and ensure compliance and customer protection.

investigationrisk-managementcomplianceanalytical-problem-solvingcross-functional-collaboration

The Customer Safety Insights & Investigations (CS2I) team within RISC is looking for a Risk Investigator to lead high-judgment, high-impact investigations into potential product safety hazards. The cases you will handle are often time-sensitive, complex, and require coordination across multiple teams, including Legal, Policy, Operations, and regional safety partners.

You will review nuanced safety incidents, analyze evidence from multiple sources, and determine whether a product poses a meaningful risk to customers. Many of the escalations you will own are high visibility and may involve sensitive customer experiences, safety hazards, or potential liability exposure. Your work directly helps prevent recurrence of safety issues and strengthens customer trust in Amazon’s stores.

This role is ideal for someone who enjoys solving intricate problems, thrives in ambiguity, and wants to play a key role in protecting customers at scale.

Key job responsibilities
Investigation & Case Leadership
- Own the end-to-end investigation of complex, urgent, and sensitive product safety escalations.
- Combine customer reports, product details, incident data, and expert guidance to determine what happened and what the appropriate action should be.
- Navigate ambiguity with high judgment, applying consistent logic while adapting to the nuances of each case.
- Document findings clearly and maintain audit-ready case files.

Deep Analytical Problem Solving
- Conduct thorough deep dives that uncover root causes, contributing factors, or early indicators of broader concerns.
- Synthesize evidence from multiple sources to reach accurate conclusions, even when data is incomplete.
- Identify patterns in cases that may warrant additional follow-up by partner teams.

Cross-Functional Collaboration
- Work closely with Legal, Product Compliance, Operations, and policy subject-matter experts to validate findings or gather additional perspective.
- Engage with international teams to ensure alignment on cases that span regions or require localized interpretation.
- Communicate concisely and professionally to drive timely resolution of high-impact cases.

Customer-Focused Decision-Making
- Apply sound judgment to recommend mitigations that prioritize customer safety.
- Ensure decisions follow Amazon’s policies and balance customer impact with business considerations.
- Move with speed and accuracy, especially during time-sensitive escalations.

Continuous Improvement & Ownership
- Identify opportunities to streamline investigation workflows while maintaining high quality.
- Share learnings with peers to improve team consistency and strengthen overall safety mechanisms.
- Demonstrate ownership by proactively closing gaps and anticipating next steps in complex investigations.

A day in the life
You begin by triaging urgent safety escalations from multiple regions. Throughout the day, you analyze images, review claims, read customer reports, and consult with Legal or Compliance SMEs when a case presents new nuances. You may work with investigators in other geographies to align on the interpretation of evidence. You complete several high-quality investigations, document your findings, and highlight insights that may inform broader safety discussions within the team.

About the team
CS2I investigates product safety concerns, interprets complex signals, and partners across Amazon to drive actions that protect customers. Our investigators handle some of the most sensitive and high-impact safety cases across Amazon’s global stores. We value curiosity, high judgment, clear communication, and a strong commitment to customer safety.

Basic qualifications

- Bachelor's degree or equivalent
- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
- Experience handling confidential information
- Experience in data analysis and leveraging analytics to make decisions

Preferred qualifications

- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
- Professional auditing qualification, or similar risk or compliance credentials
- Experience with SQL and Excel
- Experience prioritizing and handling multiple assignments at any given time while maintaining commitment to deadlines, or experience in a fast-paced, high-tech company

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Risk Manager, Customer Safety Insights & Investigations at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Risk Manager, Customer Safety Insights & Investigations is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru.
The job was posted on October 28, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

InvestigationRisk ManagementComplianceAnalytical Problem SolvingCross Functional Collaboration

Questions you could be asked

Tell me about a project where investigation was part of your work. What did you do?
Tell me about a project where risk management was part of your work. What did you do?
Tell me about a project where compliance was part of your work. What did you do?
Tell me about a project where analytical problem solving was part of your work. What did you do?
Tell me about a project where cross functional collaboration was part of your work. What did you do?

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List these exact terms on your resume: Investigation, Risk Management, Compliance, Analytical Problem Solving, and Cross Functional Collaboration. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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