Sales Development Representative

Zendesk is hiring a Sales Development Representative. Level rates it ; you can apply on Zendesk.

Level's read on this job

On Level's scale, this sales role is Little AI ●○○○: aI is not part of the work.
The posting mentions CRM, sales and lead generation among its tools and skills.
Level classes it as a junior role.
Zendesk has 146 other open roles on Level.
Posted within the past week.

AI in this role

Drive new business and qualify inbound leads as a Sales Development Representative for Zendesk in LATAM.

crm

saleslead-generationcold-outreachcommunicationsaas

Job Description

Sales Development is the sales & talent pipeline driving the LATAM business. At Zendesk, we provide the best sales training ground that enables you to enhance your skill set and accelerate your career trajectory. We focus on recruiting and inspiring high-potential talent and coaching for sales excellence.
This role could be the start of an incredible career journey in sales for you and is an integral part of the continued success and growth of Zendesk across LATAM. We are looking for exceptional sales talent who will play a key role in driving new business for our sales organization.
Zendesk is the world’s leading Customer Support Platform and we are growing our LATAM business incredibly fast on the back of the success and value that our suite of products deliver for our customers. This is a great opportunity to join a team of incredibly talented, ambitious, and fun sales professionals who embody Zendesk’s unique culture. The ideal candidate will have a proven track record of overachieving in a fast-paced dynamic environment.

You will:
• Be a key team member of the sales team, driving new business and delivering on the strategy for your region.
• Manage a high volume of hot inbound leads in our CRM to qualify as many high-value and top-quality opportunities for the Account Executives as possible.
• Use excellent communication skills to upsell and cross-sell before passing it on to our AEs.
• Show creativity and flourish in a Zen environment, finding new and better ways to work. We want your brains! Just not literally.
• Be motivated to overachieve on targets and metrics.
• Be the face of the brand, 100% focused on building an outstanding customer experience.
• Learn everything you can to pave the way for your Sales career trajectory.
•
Focus on building a great team environment for a fun and energetic atmosphere.
You have:

Passion to kick-start or continue a career in consultative sales.
Experience in Sales a bonus but not essential if you have a Bachelor’s or Master’s degree.
Business experience (SaaS sales preferred / business internship), and examples of being customer centric and curious.
A “Can Do” / “Winner” attitude, with a hunger and ‘self-starter’ commitment to overachieve and succeed.
Excellent written and verbal communication skills.
Proficient in English

Please note that anyone hired into this position must be physically located in and plan to work from Mexico City (CDMX) or Mexico State (Estado de Mexico).

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

How we rate this

Sales Development Representative at Zendesk rates 1 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Sales Development Representative is an open job at Zendesk.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Mexico - Mexico City (State) - Fully Flexible.
The job was posted on October 22, 2026.
Seniority: junior.
Applications are handled by Zendesk. Apply on Zendesk

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

SalesLead GenerationCold OutreachCommunicationSaasCRM

Also common in sales jobs at this level

AI agents AWS Generative AI Azure Machine learning Google Cloud

Pay

Typical sales job: $141k

This posting doesn't list pay. Use the typical sales figure when pay comes up. See sales jobs

Questions you could be asked

Tell me about a project where sales was part of your work. What did you do?
Tell me about a project where lead generation was part of your work. What did you do?
Tell me about a project where cold outreach was part of your work. What did you do?
Tell me about a project where communication was part of your work. What did you do?
Tell me about a project where saas was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Sales, Lead Generation, Cold Outreach, Communication, and Saas. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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