Seasonal MyHR Live Support Sr. Advisor, Bereavement Centralization

Amazon is hiring a Seasonal MyHR Live Support Sr. Advisor, Bereavement Centralization . Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Level classes it as a junior role.
Amazon has 21,000+ other open roles on Level.
Posted within the past week.

AI in this role

The MHLS Bereavement Centralization Team is hiring an MHLS Sr. Advisor to support our Bereavement Centralization program.

Our team plays a vital role in supporting Amazonians through one of life's most difficult moments. As part of High Touch Services, we provide compassionate, personalized support to Amazon employees navigating bereavement leave, ensuring they receive the care and guidance they need during a challenging time.

Bereavement Centralization Advisors assist Amazon employees across phone, chat, ticketing, and case channels. They are skilled in empathetic communication, policy application, and information gathering — meeting employees where they are, understanding their individual circumstances, and providing clear, consistent support through every interaction. Advisors are expected to navigate SOPs and knowledge resources effectively, respond to evolving situations, and deliver a connected, trusted case management experience.

The ideal candidate brings strong communication and organizational skills, attention to detail, the ability to prioritize in a fast-paced environment, and a customer service mindset aligned with Amazon's global standards. Relationship-building, strong critical and analytical thinking, and sound judgment round out the profile we're looking for.

Key job responsibilities
• Provide empathetic, real time support to Amazonian's inquiries about Amazon's Bereavement Policy and Bereavement Time Off available to employees.
• Guide employees through Amazon's Bereavement Policy with clarity and compassion.
• Inbound and Outbound phone, chat and case support through the Specialized Support Queues.
• Critically assess and adjust the case management plan to an employee’s changing needs.
• Address and respond to sensitive situations in benefit of employee experience and attempt to de-escalate complex cases.
• Manage own workload effectively to meet productivity goals and escalate when significant changes or gaps in assigned workload arise.
• Communicate regular updates to employees and stakeholders both verbally and in writing.
• Ensure compliance with standard work, federal/state regulations, and company policy.
• Maintain system records to ensure accurate and timely information/documentation.
• Partner with internal teams and site PXT to ensure seamless support.

Basic qualifications

- Bachelor's degree or equivalent, or 1+ years of professional experience
- 1+ years of human resources experience
- Experience with HR processes and systems
- Experience with MS Office (Word, Excel, PowerPoint, and Outlook)
- Work flexible schedule including weekends, nights, and holidays
- Speak, write, and read fluently in English

Preferred qualifications

- Experience managing multiple projects and priorities across teams in a fast-paced, deadline-driven environment
- Degree in Social Work or other Health and Human Services
- 1+ years of experience as a HRBP, Case Manager, or experience in Benefits
- Familiarity with case management systems, reviewing cases for benefits eligibility, determining the appropriate benefits that apply to a specific situation, and establishing/executing a case management plan

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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How we rate this

Seasonal MyHR Live Support Sr. Advisor, Bereavement Centralization at Amazon rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Seasonal MyHR Live Support Sr. Advisor, Bereavement Centralization is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in CR, Virtual.
The job was posted on October 22, 2026.
Seniority: junior.
Applications are handled by Amazon. Apply on Amazon