MastercardSenior Analyst, Product Integration
Mastercard is hiring a Senior Analyst, Product Integration in Dublin, Ireland. Level rates it ; you can apply on Mastercard.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include technical integration, customer facing and pre sales.
- Level classifies it as a senior role.
- Level lists 946 other open roles at Mastercard.
AI in this role
Senior analyst leading customer integrations and providing pre-sales technical support for EMEA product solutions.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Product IntegrationOverviewWhat we’re hiring for
We are hiring a Senior Analyst to support customers across Europe as part of our Ethoca EMEA Product Integration team. This role is critical to how our customers experience Mastercard and Ethoca.
You will work directly with customers integrating our solutions, many of whom are technically sophisticated, highly demanding, and expect strong guidance throughout the process. You will also partner closely with our Sales teams to support pre‑sales technical discussions and solution design. This is a hands‑on, customer‑facing role that requires technical fluency, structured execution, and the ability to drive clarity across complex stakeholder environments.
About the role
The role has two core responsibilities:
- Customer integration & delivery
• Act as the primary technical point of contact for customers during onboarding and post‑go‑live.
• Lead customers through end‑to‑end integrations, from kick‑off through configuration, testing, and launch.
• Support customers that require close engagement, frequent follow‑ups, and clear technical guidance.
• Review customer requirements and existing processes and recommend practical, scalable solutions.
• Build and maintain integration plans, track risks and mitigations, and provide clear status updates to customers and internal stakeholders.
• Own progress and outcomes — identifying issues early and driving resolution.
- Pre‑sales technical support
• Partner with Sales during pre‑sales engagements, acting as the technical expert in customer discussions.
• Support solution design, feasibility assessments, and technical Q&A during the sales cycle.
• Translate customer needs into actionable technical requirements for internal teams.
Across both areas, you will work closely with internal stakeholders to get answers, unblock issues, manage expectations, and keep work moving.
Who the ideal candidate is
The ideal candidate is pragmatic, proactive, and comfortable owning complex integrations:
• Have experience implementing or supporting API‑ or SFTP‑based integrations, ideally in fintech, payments, or SaaS.
• Are comfortable working directly and proactively with customers on technical topics and managing demanding stakeholders.
• Can explain technical concepts clearly to both technical and non‑technical audiences.
• Have strong execution discipline — you build plans, track risks, manage dependencies, and follow through.
• Proactively engage internal teams to get answers and move work forward.
• Are solution‑minded and focused on outcomes, not theory.
• Can navigate a professional, matrix-driven culture that values personal relationships, trust, and blends skills with cultural fit.
• Have experience delivering high-touch support, dedicated assistance and complex project management
Required:
• Strong spoken and written English
• Strong spoken and written Italian (preferably native speaker)
• Experience working with APIs
• Customer‑facing technical experience
• Ability to manage multiple integration efforts in parallel
Nice to have
• Payments or financial services experience
• Experience with SQL or similar technical tools
• Project management experience
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
How we rate this
Senior Analyst, Product Integration at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where technical integration was part of your work. What did you do?
- Tell me about a project where customer facing was part of your work. What did you do?
- Tell me about a project where pre sales was part of your work. What did you do?
- Tell me about a project where solution design was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Technical Integration, Customer Facing, Pre Sales, and Solution Design. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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