MastercardSenior Analyst, Technology Account Management
Mastercard is hiring a Senior Analyst, Technology Account Management in São Paulo, Brazil. Level rates it ; you can apply on Mastercard.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- The posting mentions account management, client relations and technical support among its tools and skills.
- Level classes it as a senior role.
- Mastercard has 948 other open roles on Level.
AI in this role
Senior Analyst of Technology Account Management owning technical client relationships and optimizing transaction performance within the payments ecosystem.
Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Senior Analyst, Technology Account Management1. OverviewAt Mastercard, we are building a world beyond cash — one that is inclusive, digital, and accessible to everyone, everywhere. Within this context, the Technical Account Management (TAM) team plays a critical role in ensuring our clients extract maximum value from our platforms through technical excellence, innovation, and trusted partnerships.
We are seeking a Senior Analyst, Technical Account Management, to support strategic accounts by acting as a trusted technical advisor, driving customer success, and partnering cross-functionally to deliver scalable, high-impact solutions within the payments ecosystem.
2. Role
As a Senior Analyst, Technical Account Management, you will own the technical relationship with key clients, guiding them through complex technical and operational challenges while enabling innovation and continuous improvement.
You will collaborate closely with Product, Support, implementation, Sales, Authorization, and Market Delivery teams to advocate for customer needs, resolve issues, and support the adoption of new capabilities across the end-to-end payments flow.
In this role, you will proactively identify opportunities to enhance platform and transaction performance, leveraging data-driven insights to assess approval rates, diagnose issues, and recommend improvements. You will document and share best practices and provide strategic technical recommendations that support both operational stability and business growth.
You will be supported by Technology Account Management and Analytics teams and work in close alignment with local and regional market teams.
3. All About You
You are a customer-centric technology professional with a strong consulting mindset and the ability to translate technical complexity into business value. You thrive in fast-paced, global environments and build trusted relationships across diverse stakeholder groups.
You bring:
- Proven experience in client-facing technical roles, such as Technical Account Management, Technology Consulting, or similar positions within the payment's ecosystem
- Prior experience working directly with payment schemes, issuers, acquirers, processors, or related financial institutions, enabling fluency in payments operations and terminology
- Solid understanding of authorization, clearing, and settlement processes within the four-party model, as these flows underpin all performance analysis and client diagnostics
- Strong analytical and data-oriented mindset, with the ability to interpret performance data, identify trends, and support issue diagnosis and decision-making (data extraction is supported by Analytics teams; analysis and interpretation are core expectations)
- Strong understanding of technology strategy, customer support, and enterprise platforms
- Excellent communication skills across technical and non-technical audiences
A proactive, problem-solving-oriented approach
- Native Portuguese and fluency in English
- This role is based in São Paulo and follows a hybrid work model, with an expectation to work from the office at least three days per week, supporting close collaboration with local teams and stakeholders.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
Abide by Mastercard’s security policies and practices;
Ensure the confidentiality and integrity of the information being accessed;
Report any suspected information security violation or breach, and
Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
How we rate this
Senior Analyst, Technology Account Management at Mastercard rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where account management was part of your work. What did you do?
- Tell me about a project where client relations was part of your work. What did you do?
- Tell me about a project where technical support was part of your work. What did you do?
- Tell me about a project where payments ecosystem was part of your work. What did you do?
- Tell me about a project where data analysis was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Account Management, Client Relations, Technical Support, Payments Ecosystem, and Data Analysis. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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