Senior Applications Developer (Salesforce - Chennai)

UPS is hiring a Senior Applications Developer (Salesforce - Chennai). Level rates it ; you can apply on UPS.

Level's read on this job

Works on AI ●●●○ is how Level rates this role: the daily work is on AI products, without building the model.
Tools and skills the posting cites include Salesforce, Salesforce Service Cloud and Apex.
Level classifies it as a senior role.
Level lists 2,100+ other open roles at UPS.

AI in this role

Develop and optimize Salesforce customer service applications featuring AI-powered Agent Assist solutions and automation.

SalesforceSalesforce Service CloudApexVisualforceLightningFlosum

salesforce-developmentapi-integrationdebuggingdevopsai-integrations

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Job Description:

Job Summary

We are seeking a highly skilled Senior Application Developer with deep expertise in Salesforce Service Cloud and AI-powered Agent Assist solutions. This role focuses on designing, developing, and optimizing customer service applications that leverage automation, AI, and data-driven insights to enhance agent productivity and customer experience.

The ideal candidate will have strong experience in Salesforce platform development, Service Cloud features, and AI integrations.

Primary Skills:

Processes (Email to Case, Web to Case, Digital Engagement (Chat, Messaging), Phone to Case, CTI Vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments)
• Strong Experience with building the integrations between Salesforce and Cloud/On-Prem external applications using REST, SOAP APIs, Oath and Single Sign-On
• Analytical skills and strong experience debuging and resolve issues/defects
• Experience with Salesforce Governor limits
• Knowledge of the Best Practices used for development and implementation of the Salesforce applications, ability to lead the development of the end-to-end Salesforce solutions using OOB, Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas
• Working experience with automation of the business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts
• Experience with data updates / data migration using Data Loader and other Salesforce tools
• Partisipate in discussions and negotiations with business representatives about requested functionality
• Participate in the code reviews and ensure the code achieves appropriate test coverage
• Ability to author technical solution approach and design documentation
• Working experience of the DevOps processes: migrate changes from development to QA to production environment using Flosum
• Salesforce Certification: Admin, Platform Developer 1

Secondary Skills:

• Knowledge of the Scaled Agile Methodology including program increments, PI Planning, Scrum of Scrums, and other Scaled Agile ceremonies. Participate in daily scrum meetings, analyze, and assign user stories to agile development team
• Some Project Management Skills
• Strong understanding of the Microsoft productivity suite (Excel, Word, Power Point)
• English written and verbal communication skills
• Self-Motivated learner

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

How we rate this

Senior Applications Developer (Salesforce - Chennai) at UPS rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior Applications Developer (Salesforce - Chennai) is an open job at UPS.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in IN - TDC 1 (IN110).
The job was posted on August 12, 2026.
Seniority: senior.
Applications are handled by UPS. Apply on UPS

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Salesforce DevelopmentAPI IntegrationDebuggingDevOpsAI IntegrationsSalesforceSalesforce Service CloudApex

Questions you could be asked

Tell me about a project where salesforce development was part of your work. What did you do?
Tell me about a project where api integration was part of your work. What did you do?
Tell me about a project where debugging was part of your work. What did you do?
Tell me about a project where devops was part of your work. What did you do?
Tell me about a project where ai integrations was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Salesforce Development, API Integration, Debugging, DevOps, and AI Integrations. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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