Senior Associate, Strategy & Analytics (Service Quality)

Lalamove is hiring a Senior Associate, Strategy & Analytics (Service Quality). Level rates it ; you can apply on Lalamove.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Level classes it as a senior role.
Lalamove has 142 other open roles on Level.

AI in this role

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer a lightning-fast, seamless way to book delivery and moving services—anytime, anywhere. As a leading global on-demand delivery platform, we facilitate millions of orders daily by empowering a vast network of delivery partners. With a global workforce of 1,500+ and scaling at an extraordinary pace, we are seeking a Senior Associate, Strategy & Analytics (Service Quality) to elevate driver service quality, optimize operational workflows, and champion our driver partner community across the globe.

Reporting directly to the Senior Manager, Strategy & Analytics (Service Quality), you will lead the data-driven analysis and strategic frameworks that power our global driver service operations. Acting as the analytical powerhouse of the team, you will dive deep into driver operational metrics, churn indicators, support efficiency, and funnel conversion data to extract actionable insights and optimize global processes. This role requires exceptional analytical capability, structured problem-solving, and a track record of translating complex datasets into impactful operational strategies.

Core Focus: Operational Data Modeling & Reporting, Performance Metrics, Predictive Strategy.

What you'll do:

Define and govern regional Service Quality frameworks centered on driving strict compliance with Community Guidelines, ensuring a safer, fairer, and more reliable platform for all users and driver partners across markets.
Establish and refine the regional service quality measurement system by standardizing infraction tracking—categorizing individual entries of driver misbehaviour by Infraction and Score to effectively monitor, manage, and reduce platform misconduct.
Lead deep-dive analytics on regional infraction trends, operational failure points, and compliance metrics to identify systemic drivers of non-compliance and execute targeted quality interventions.
Partner with Regional Product, Tech, and Operations teams to automate infraction detection, streamline driver retraining mechanisms, and build proactive product features that prevent misbehaviour.

What you'll need:

At least 2 year of work experience in a business intelligence or data analytics role
Strong proficiency in SQL
Knowledge of data warehousing concepts a plus
Experience using Tableau or other BI Tools for reporting and analyses
Exposure with Operations or Platform Governance within a high-growth marketplace (e.g. Logistics, Food Delivery, or Ride-hailing) is highly preferred
High proficiency in both English and Chinese
Strong communication skills to translate complex problems into actionable plans across different regions

How we rate this

Senior Associate, Strategy & Analytics (Service Quality) at Lalamove rates 16 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Senior Associate, Strategy & Analytics (Service Quality) is an open job at Lalamove.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Hong Kong SAR.
The job was posted on September 2, 2026.
Seniority: senior.
Applications are handled by Lalamove. Apply on Lalamove