Senior Business Analyst - Digital

We have an excellent opportunity for an experienced Business Analyst to join our Digital Business Analysis Team as a Senior Business Analyst within our Cloud, Digital and Integration (CD&I) function, to support our Payments & Authorisation portfolio.

The Digital business is a significant part of the wider Nationwide service offering. We have over 8.5 million users of our Banking App, Internet Bank and Mortgage platforms, providing members with the ability to service their daily banking needs.

As a Senior Business Analyst in this role, you’ll be working closely with other Business Analysts and change team colleagues, building, managing and leading relationships and effectively engaging with broader business stakeholders. You’ll be involved in the planning and shaping of new changes, translating business content into relevant deliverables, providing analysis throughout the delivery lifecycle to deliver safe and compliant customer outcomes.

With a proactive, highly motivated mindset, we’ll expect you to be hands on, collaborating with and influencing senior stakeholders, designing and delivering business solutions which add significant value to our customers. You will be confident navigating ambiguity, in a fast-paced delivery environment.

We work as a flexible team, across various changes within our portfolios at various stages of the project change lifecycle. This could include working on features through to the related supporting servicing and platforms.

As a Senior Business Analyst, you will use your experience to help develop team members and you may line manage some of our team.

In addition to supporting the delivery of change, our Digital BAs will also contribute to Nationwide’s Business Analysis and Product Ownership Practice and help drive forward a range of initiatives, covering AI and Ways of Working.

We are happy to consider flexible working approaches to help you perform at your best.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Swindon or London office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.

What you’ll be doing

As a Senior Business Analyst, you’ll be working on a variety of initiatives from inception to completion. This involves you utilising tools and techniques to support, plan and manage initiatives to meet objectives and goals. You’ll provide leadership, coaching and (where appropriate) line management to Business Analysts, supporting their development and growth.

You’ll be involved in shaping and discovery activities to support delivery of strategic outcomes. This includes analysing business problems and recommending solutions, balancing trade-offs across cost, risk, value and time.

Throughout delivery, you’ll lead requirements management, including eliciting functional and non-functional requirements, creating user stories, user journey mapping and maintaining clear traceability between business needs and solution design, whilst ensuring compliance with governance and change frameworks. You may also support the design and optimisation of business processes, operating models and end-to-end services to enable effective and sustainable change.

You’ll be using your own initiative in this role and you will be responsible for the planning of your analysis and delivery of tasks to support the broader delivery timeliness. As a Business Analyst you’ll strive for continuous development in your work and the work of the team, identifying areas for improvement throughout the full lifecycle.

About you

We are looking for the following essential skills and qualities:

• You’ll have excellent communication skills both written and verbal, with the ability to challenge and influence where required
• You’ll have experience of working within a business analysis or solution design role, preferably within Payments & Authorisation and/or a Digital domain
• You’ll have experience in eliciting requirements and acceptance criteria within a Digital delivery environment with the ability to analyse, problem-solve to determine solutions
• You’ll have knowledge of business solution/analysis techniques, tools, and methods with a strong understanding of their purpose, fit and relevance when initiating developments
• You’ll have demonstrable experience operating within governance, risk and compliance frameworks in a fast-paced delivery environment
• You’ll have the ability to confidently communicate; with the ability to build strong relationships and influence stakeholders, to agree priorities, shape solutions, drive delivery decisions and communicate progress at various levels
• You’ll have an understanding of, and the ability to accommodate the needs of diverse multi-disciplined teams, consisting of internal and external resources i.e. third-party suppliers and contractors

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand

• Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development

• Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.

The extras you’ll get

There are all sorts of employee benefits available at Nationwide, including:

• 25 days holiday, pro rata

• Private medical insurance

• A highly competitive pension to help you build a strong foundation for retirement

• Access to an annual performance-related bonus

• Training and development to help you progress your career

• A great selection of additional benefits through our salary sacrifice scheme

• Life assurance to provide peace of mind for you and your loved ones in the event of your death

• Wellhub – access to a range of free and paid options for health and wellness

• Up to 2 days of paid volunteering a year

Banking – but fairer, more rewarding, and for the good of society

We forge our own path at Nationwide.

As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.

If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.

At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.

We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.

What to do next

If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.

We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Keeping your data and personal information confidential is important to us. To find out more about how we use and process your data, please read our Privacy policy.

If you want to find out more about using AI in our recruitment process, please read more here.

Disability Confident

We’re not just guided by data, we’re driven by the real experiences of our people. We’re a Disability Confident Level 3 Leader, the highest level.

That’s why we’re constantly evolving our policies and practices to make sure everyone feels genuinely supported, valued, and empowered to champion inclusion. Whatever your needs, we’re here to support you. If you need any additional support throughout your application journey, email our team at Recruitment Support.

Apply safely with Nationwide

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Please note that should you be successful in securing this role, the job title on our internal systems will be Senior Business Analyst.