Senior Client Delivery Lead

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.

It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.

Kraken is a technology company with a mission: helping energy utilities transform their operations to improve the lives of 1 billion people by accelerating the energy transition. We recognised that legacy technology has held the energy industry back for too long. At Kraken, we set out to change that.

Through successful partnerships with E.ON Next, EDF, Origin, Octopus Energy, and Tokyo Gas (to name just a few), we support over 60 million utility customers globally and we’ve expanded our offer to support businesses in the water and telco industries, meaning we're on track to achieve our mission of impacting 1 billion people within a decade.

We’ll never deliver on our ambitious goals without a team that is just as ambitious, so we’re expanding our tentacles and we are now looking for Senior Client Delivery Leads. The roles will be working closely with other members of the client delivery team to help with our APAC clients and global product teams.

Join a team that's redefining energy. At Kraken, we're not just changing how energy companies work; we're tackling the climate crisis head-on. Our decisions are guided by simplicity, customer benefit, and efficiency and customer happiness first. If you're passionate about making a real difference with cutting-edge technology and a customer-centric approach, you belong with us.

🏠 Where you'll fit in:

• We are looking for more Senior Client Delivery Leads to join the Kraken delivery team. Ideally you’ll have experience working in the Australian energy sector or SaaS providers, and a lot of experience working with technical stakeholders (developers, QA, solution architects). If you love making things better for customers, building great products, working with technology, and bringing people together to find solutions, then you’ve come to the right place. We are looking for additions to our Client Delivery team that can help build our capability across our business with Kraken.

• Our Client Delivery Team exists to turn complex problems into amazing outcomes. As a Senior Client Delivery Lead you’ll need to be comfortable working in partnership with the technology and operational teams at Kraken as well as the client. You’re going to need to live and breathe Kraken, and be as comfortable finding a meter read as you are trying to identify a customer need.

• Senior Client Delivery Leads need to understand how Kraken works, be able to help clients identify problems and refine solutions in the best way to leverage existing and new capability. They will bring technology, people and processes together to innovate improvements for our clients. They will deal with complexity across multiple customer journeys with a variety of customer types and end users. This person will play a critical role in bringing all the right people together to deliver the roadmap.
  

🚀 What you'll own:

• You’ll be a valued leader in our delivery teams.

• You’ll need to be able to produce well articulated written documentation for our clients and our wider Kraken team.

• You’ll be facilitating and driving (sometimes ambiguous) conversations with clients in order to truly get to the root cause of their problems, and the options we have to solve it.

• You’ll need to be comfortable taking a hands-on approach to verifying, testing, and demonstrating Kraken functionality to clients.

• You’ll need to get into the finer details at times, learning how to use tools like SQL and Kraken APIs to find the answers.
  

🧠 What you'll bring to the party:

• You're a natural optimist, seeing every challenge as an opportunity to create something exceptional..

• You’re inherently curious, always eager to learn and ask insightful questions

• You’ll have strong written and verbal communication skills to clearly explain and document complex ideas making them easily understandable.

• You’re self-aware to know your limits and know when to ask for help, while at the same time be happy to help out others when they need it.

• Thriving in a fast-paced, evolving environment comes naturally to you.

• You possess the self-confidence to push for the best customer outcome, balanced with empathy to understand diverse client needs.

• You’ll be confident in having respectful, constructive conversations, even when they’re challenging.

• Be based in Melbourne, and be able to come into the office 3 days min per week

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at inclusion@kraken.tech. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.

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Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.*