MashreqSenior Customer Service Officer.Client Experience and Conduct-Customer Service
Mashreq is hiring a Senior Customer Service Officer.Client Experience and Conduct-Customer Service in Bengaluru, India. Level rates it ; you can apply on Mashreq.
Level's read on this job
- Level rates this customer service role Little AI ●○○○: aI is not part of the work.
- The posting mentions Live Chat, CRM and customer support among its tools and skills.
- Level classes it as a senior role.
- Mashreq has 421 other open roles on Level.
- Posted in the last few days.
AI in this role
Deliver exceptional customer support and troubleshoot banking queries via live chat platforms and telephone.
Job Purpose
To deliver exceptional support to internal and external customers via live chat platforms:
• Engage with customers through live chat to understand and resolve their banking needs.
• Deliver prompt and effective support to enhance customer satisfaction and loyalty.
• Troubleshoot and resolve queries efficiently over chat.
• Ensure timely follow-up on unresolved chat issues.
• Migrate the customers to digital channels
• Clarify and explain procedures and products over the telephone.
• Identify sales opportunities during chat interactions to meet financial targets.
• Collaborate with internal teams for seamless support handoffs and feedback loops.
Key results:
• Handle chat interactions within defined service levels and quality standards.
• Capture customer feedback to drive product and service improvements.
• Maintain adherence to process flows and compliance protocols in a chat environment.
• Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the Direct Banking Center.
•Mostly related to explaining procedures or providing information regarding retail banking products.
• Escalate issues appropriately and document chat interactions as per policy.
Knowledge, skill and experience
• University graduate (preferably with some background in finance, banking, or mathematics).
• 1–3 years of experience in customer support or chat support roles.
• Strong customer focus with empathy and patience.
• Computer literacy and quick typing skills are essential.
• Proficiency in English (verbal and written).
• Strong communication and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced chat environment.
How we rate this
Senior Customer Service Officer.Client Experience and Conduct-Customer Service at Mashreq rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical customer service job
- $100k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where communication was part of your work. What did you do?
- Tell me about a project where multitasking was part of your work. What did you do?
- What's a project where you used Live Chat hands-on?
- Walk me through how you've used CRM in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Customer Support, Communication, Multitasking, Live Chat, and CRM. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Want an expert to read your CV for this job?
Free. Send your CV and the role you want next. You get your review by email within 24 hours.
Get new customer service jobs by email
One email a week with the new customer service jobs, each rated for how much AI is in the work. No recruiter spam, unsubscribe in one click.
Free. One email a week. Unsubscribe in one click.
Similar roles
Other roles that involve little AI, at other companies.
What kind of AI work fits you?
Answer 12 practical questions in about three minutes. Get a simple profile, the work it points to, and live roles to explore next.
Find my next step