EllipticSenior Customer Success Manager, Enterprise
Elliptic is hiring a Senior Customer Success Manager, Enterprise for a remote role open to applicants in United States. Level rates it ; you can apply on Elliptic.
Level's read on this job
- On Level's scale, this customer service role is Uses AI ●●○○: an ordinary role that requires AI tools.
- The posting lists this role as remote.
- Tools and skills the posting cites include AI Tools, customer success and account management.
- Level lists 24 other open roles at Elliptic.
- The role was posted in the last few days.
AI in this role
Manage strategic enterprise accounts in the crypto compliance sector, utilizing daily AI workflow tools.
Senior Customer Success Manager, Enterprise
Customer Success · New York · Full-time, Hybrid
Elliptic has been tracking down crypto crime since 2013, trusted by banks, businesses, and governments worldwide to keep the financial system safe. Today, our compliance tools cover the large majority of global crypto exchange volume, and a $120m Series D is fueling the next stage of that work.
You’ll own Elliptic’s most strategic enterprise customers across the Americas. Their compliance, risk and intelligence programs involve several teams and executives on each side. This is an individual contributor role, so your influence comes from how well you lead accounts, not from a title.
Within six months you’ll have an account plan and a clear view of renewal risk for every key customer. You’ll also have built trusted relationships with their executives and seen at least one complex, multi-team use case through to a successful outcome.
What you’ll bring
A track record in Customer Success, Account Management or Renewals in B2B SaaS, owning enterprise accounts with complex workflows, integrations and multiple stakeholders
Proven retention and expansion results in large accounts, with renewal forecasts that leaders can rely on
The presence to run executive business reviews and tell a clear value story to C-suite audiences
The ability to get Support, Solutions, Product and Engineering behind one plan without formal authority
Fluency with AI tools as part of your daily workflow, you use them to move faster and think better, and you know when not to trust them
Bonus points for AML experience in crypto or financial services, familiarity with blockchain and digital assets, or work with US banks or exchanges on compliance or financial crime programs.
What you’ll do
Own health, retention and expansion across your AMER enterprise portfolio, with an account plan and stakeholder map for every key customer
Lead renewal cycles end to end, from forecasting risk to negotiating terms
Run executive business reviews that prove ROI and build senior-level trust in Elliptic
Coordinate complex, multi-team use cases across Elliptic, keeping internal leaders informed early on risk and opportunity
What we offer you
Competitive salary, plus share options
25 days of annual leave, plus US national holidays
Health insurance
A personal training budget
The laptop and equipment you need, plus a home office allowance
Full access to Spill mental health support
We hire for trajectory as much as track record. If this sounds like you, apply even if you don’t tick every box, we’d genuinely rather meet you than miss you.
How we rate this
Senior Customer Success Manager, Enterprise at Elliptic rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.
Uses AI. An ordinary role that requires AI tools.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Also common in customer service jobs at this level
Pay
- Typical customer service job
- $100k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where customer success was part of your work. What did you do?
- Tell me about a project where account management was part of your work. What did you do?
- Tell me about a project where b2b saas was part of your work. What did you do?
- Tell me about a project where renewals was part of your work. What did you do?
- Tell me about a project where crypto compliance was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Customer Success, Account Management, B2b Saas, Renewals, and Crypto Compliance. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.
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