Senior Data Analyst - Voice of Customer

Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As a Senior Data Analyst – Voice of Customer in our Customer Experience team, you’ll play a key role in supports the design and delivery of effective customer listening and journey measurement across ANZ, identifying where customer feedback is needed, undertaking discovery, and translating customer experience, insight and business needs into clear data and technical requirements.

Working at the heart of ANZ's Voice of Customer programme, you'll connect teams, data and insights to strengthen customer listening, improve measurement and governance, and help shape a more integrated customer intelligence capability.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: Auckland or Wellington

Role Type: Permanent

Hours: 37.5

Ka aha tō rā e kite ai? - What will your day look like?

The Senior Data Analyst – Voice of Customer position is a dynamic and impactful role with a broad range of responsibilities. Some of your day-to-day activities may include the below:

• Playing a key role in shaping how ANZ listens to customers, ensuring customer feedback, data and insights are captured, connected and translated into meaningful action.
• Partnering with the Voice of Customer (VoC) Programme Manager and stakeholders to define customer listening priorities and requirements.
• Translating customer, business and experience needs into clear requirements for VoC measurement and listening solutions.
• Identifying opportunities to enhance customer listening across journeys, channels and key customer moments.
• Helping design and evolve ANZ's customer journey measurement framework, ensuring a consistent approach to listening and insight generation.
• Acting as the link between Customer Insights, Data, Technology and Delivery teams to coordinate the implementation of new listening capabilities, surveys and integrations.
• Supporting the delivery, testing and maintenance of VoC solutions, ensuring data, triggers and reporting perform effectively.
• Driving continuous improvement by identifying opportunities to optimise customer listening, automation and programme efficiency.
• Monitoring data quality, measurement standards and governance requirements to ensure trusted, reliable customer insights.
• Partnering across the business to embed customer feedback into decision-making and improve customer outcomes.

This position offers flexibility and creativity—you’ll be encouraged to bring your unique perspective and flair to make the role your own.

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Solid experience in data analysis or a similar data-focused role.
• Strong experience gathering business and data requirements. 
• Experience working with data integrations and data pipeline requirements. 
• The ability to analyse and transform customer and operational datasets. 
• Strong data management capability, including mapping, transformation and joining using e.g. SQL or Python.
• Proficient in data quality, testing, validation and quality assurance practices.
• Understanding of customer listening, journey measurement and Voice of Customer measures.
• Experience supporting survey data, sampling, customer eligibility or trigger requirements.
• Strong stakeholder engagement and communication skills, with the ability to work across programme, research, insights, business, data and technology teams.
• Experience working with enterprise technology and project delivery teams. 
• Understanding of data governance and privacy requirements. 
• Experience with customer experience management platforms (Qualtrics., Medallia or similar).

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.  

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.  

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.    

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.  

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 126599.

Te Rā Ōtinga - Job Posting End Date

08/11/2026, 11.59pm, (NZ)