Level

Lyra Health

Senior Group Manager, Customer Success

Lyra Health is hiring a Senior Group Manager, Customer Success for a remote role open to applicants in United States. It pays $134k-$184k a year and Level rates it ; you can apply on Lyra Health.

Level's read on this job

  • Level rates this customer service role Little AI ●○○○: aI is not part of the work.
  • Pay on this posting starts 34% higher than the typical customer service posting on Level.
  • This is listed as a remote role.
  • The posting mentions customer success, relationship management and team leadership among its tools and skills.
  • Lyra Health has 472 other open roles on Level.

AI in this role

Lead a team of customer success managers at Lyra Health driving customer relationships and results.

customer-successrelationship-managementteam-leadership
About Lyra Health Lyra Health is a leading provider of evidence-based mental health care, serving more than 20 million people globally in partnership with employers and more than 100 million through health plan and partner relationships. The company has delivered more than 15 million sessions of mental health care, published more than 35 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness, and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

Lyra Health is looking for a Senior Group Manager who is energized by engaging with customers, building relationships, and delivering results. Reporting to the Director of Customer Success, you will lead a subset of the team. You should be highly organized, detail-oriented, and resourceful. This role will be a great fit for you if you are a doer, passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.

How we rate this

Senior Group Manager, Customer Success at Lyra Health rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

  1. ●●●● Builds AI80 to 100
  2. ●●●○ Works on AI60 to 79
  3. ●●○○ Uses AI40 to 59
  4. ●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SuccessRelationship ManagementTeam Leadership

Also common in customer service jobs at this level

Pay

This job starts at
$134k
Typical customer service job
$100k

This posting starts 34% above the typical customer service job. See customer service jobs

Questions you could be asked

  1. Tell me about a project where customer success was part of your work. What did you do?
  2. Tell me about a project where relationship management was part of your work. What did you do?
  3. Tell me about a project where team leadership was part of your work. What did you do?

Adapt your resume

  • List these exact terms on your resume: Customer Success, Relationship Management, and Team Leadership. An applicant tracking system matches the wording, not the idea.
  • Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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