Senior Key Accounts Manager

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The Airbnb Hotels team is a fun, fast-growing group leading Airbnb’s expansion into the hotel sector. Operating with an entrepreneurial spirit, this team combines the simplicity, product excellence, and guest-centered ethos that define Airbnb. This team’s mission is to deliver the smoothest, most intuitive hotel booking experience for guests, while helping hotels easily drive incremental bookings so they can focus on delivering the best hospitality. The ultimate aim is to help more people discover high-quality hotels, creating value for guests and our hotel partners.

The Difference You will Make:

As a Senior Key Account Manager on the Hotels Enterprise team, you will own the commercial relationship with a portfolio of global and multinational hotel groups in your region. Your goal is to turn introductions into signed agreements then into live, healthy, growing inventory by increasing participation, bookings and revenue across Airbnb and HotelTonight. You will lead the account planning cycle with each partner, negotiate and renew commercial terms, and be the single point of contact between their executives and many Airbnb teams including Connectivity, Product, Legal and Market Management teams.

A Typical Day:

• Be accountable for the end-to-end lifecycle from prospecting, to acquisition, contracting, rollout and performance management of Key Account partnerships
• Execute a global win-win strategy for your portfolio that drives value to all parties and position Airbnb as a top strategic partner across all distribution channels.
• Through the creation of mutual account plans with your partners you will design clear actions which deliver on the Objectives and KPIs of Airbnb and our Key Account Partners
• Negotiate agreements with partners to unlock new opportunities for both parties & promote long term mutual success
• Leverage data to make decisions and design projects to best expand and enhance availability and revenue through existing partnerships.
• Monitor & analyze over/underperformance, market trends, growth opportunities or anomalies and regularly communicate performance to Executives leveraging available production data and global market insight.
• Work with partners to ensure that the partnership is held to the highest industry standards and that commercial agreements as well as operational SLAs are met.
• Develop close working relationships with key internal teams and individuals to ensure that they provide appropriate levels of support to these key partnerships and key enhancements are made to unlock revenue for the business.
• Conduct regular business reviews, formal presentations for internal and external purposes.
• Work cross-functionally to execute changes at scale while collaborating with Market Management as a subject matter expert in Key Accounts accounts to drive local property performance.
• Proactively contribute to the development and standardization of Enterprise team processes, playbooks, and best practices across the global function

Your Expertise:

• 8+ years of Travel IndustryAccount Management experience; including 5 years in a Key Account Manager role with at least 2 years being responsible for a global partner base.
• Proven track record of executing on strategic priorities
• Experience in analyzing, structuring and negotiating complex deals that align across multiple business unit needs
• Strong negotiation skills with a proven ability to structure and close high-value, complex deals that establish long-term, strategic partnerships.
• Comfortable performing data analysis and making decisions based on the results
• Ability to balance time spent between strategic initiatives and operations while diving into the details when necessary.
• Experience developing and selling complex business solutions at the C-Suite level
• Strong executive presence and the ability to effectively influence top leaders internally and within the industry
• Have a passion for redefining travel, Airbnb, and being the best!
• Proactive self-starter able to prioritize and manage work autonomously
• Excellent verbal/written communication and presentation skills
• Ability to travel at least 50% of the time.

Our Commitment To Inclusion & Belonging:

Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

Reasonable Accommodations: We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.

A Note on Recruiting Scams: Scammers sometimes pose as Airbnb recruiters to get money or personal information from candidates. A few things that will always be true for Airbnb’s hiring process: our open roles are posted on Airbnb’s Career’s Page at careers.airbnb.com, and our recruiters correspond only from @airbnb.com or @ext.airbnb.com email addresses. Our recruiters will never ask for your Social Security number, bank account details, passport, or payment app information while you are interviewing. We’ll also never ask you to pay a fee, send money, deposit or cash a check, or purchase work-related equipment (such as a company laptop) during the interview process. We encourage candidates to remain vigilant of these recruiting scams and not share sensitive information if you do not believe an individual is actually affiliated with Airbnb.